Software · head to head
GetFeedback vs Retool
The short version
- Only Retool has a free tier, so it costs nothing to try first.
- Each has a real cost: GetFeedback getFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com; Retool builders and internal users are billed as separate seat types, so the true cost depends on the mix rather than the headcount
- They diverge on capability: GetFeedback covers Employee feedback collection, Retool covers Drag-and-drop builder.
Where they differ
Only the attributes on which GetFeedback and Retool actually diverge.
| Attribute | GetFeedback | Retool |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | quote | subscription |
| Free tier | No | Yes |
| Platforms | Web | Web, Self-hosted |
| Founded | 2013 | 2017 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in GetFeedback
- Employee feedback collection
- Survey creation
- Analytics dashboard
- Text analytics
- Mobile app
- Action planning
- Reporting
- Integrations
Only in Retool
- Drag-and-drop builder
- Database integration
- REST API
- Real-time data binding
- Workflow automation
- Custom code
- Version control
- 200+ integrations
What people use each for
The jobs each tool is most often brought in to do.
GetFeedback
- Collecting website visitor feedback with trigger based formsnot Retool
- Diagnosing checkout abandonment and drop-off pointsnot Retool
- Running always-on feedback buttons across a sitenot Retool
Retool
- Building internal admin tools and dashboards over existing databases and APIsnot GetFeedback
- Giving operations teams a UI for data they would otherwise query by handnot GetFeedback
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
GetFeedback
- GetFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
- The Starter plan collects up to 1,000 responses per month
- The Plus plan collects up to 2,000 responses per month
- The always-on feedback button and embedded forms require the Plus plan
- The trial is 7 days
- Mobile app feedback is listed as coming soon rather than available
- The self-serve plans are described as designed for new customers, with existing Enterprise agreements handled separately
Retool
- Builders and internal users are billed as separate seat types, so the true cost depends on the mix rather than the headcount
- The free plan is capped at 5 users, 500 workflow runs a month and 5 GB of database capacity
- Audit logging, permission controls, portals and custom branding all require the Business plan at $50 per builder per month billed annually
- External user access is Business only, and is charged in bands above 50 users
- Self hosted deployments mirror the cloud tiers but need Enterprise for unlimited users and SSO
Pricing, plan by plan
GetFeedback
On request- GetFeedback Platform$undefined/month
- Employee feedback
- Survey creation
- Analytics
Retool
Free- FreeFree
- Limited deployment
- Community support
- Professional$100/month
- Unlimited apps
- Email support
- Business$500/month
- Advanced features
- Priority support
Which should you pick?
Choose GetFeedback if
- You need employee feedback collection.
- You also want survey creation.
Choose Retool if
- You need drag-and-drop builder.
- You want to start without paying.
- You work on Web, Self-hosted.
- You also want database integration.
Questions people ask
- Is GetFeedback or Retool better?
- Neither clearly leads. GetFeedback starts at On request and Retool at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, GetFeedback or Retool?
- Retool has a free tier; the other does not. Paid plans start at On request for GetFeedback and Free for Retool.
- Does GetFeedback or Retool run on more platforms?
- GetFeedback runs on Web. Retool runs on Web, Self-hosted.
- Can I use Retool for free?
- Yes. Retool has a free tier, so you can try it without paying. GetFeedback starts at On request.
- What is GetFeedback best used for?
- GetFeedback is most often used for collecting website visitor feedback with trigger based forms, diagnosing checkout abandonment and drop-off points, running always-on feedback buttons across a site. Of those, collecting website visitor feedback with trigger based forms and diagnosing checkout abandonment and drop-off points are not what Retool is typically brought in for.
- What can GetFeedback do that Retool cannot?
- GetFeedback covers Employee feedback collection, Survey creation, Analytics dashboard, Text analytics. Retool covers Drag-and-drop builder, Database integration, REST API, Real-time data binding.