Softwr

Customer Support · head to head

Front vs Hive

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Hive logo

Hive

Project Management

Project management built for speed

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Hive the free plan is capped at 200 MB of storage
  • They diverge on capability: Front covers Shared inbox, Hive covers Tasks.

Where they differ

Only the attributes on which Front and Hive actually diverge.

Attributes where Front and Hive differ
AttributeFrontHive
Starting price$25/month per seatOn request
Pricing modelsubscriptionfreemium
PlatformsCloud-based SaaSWeb, Ios, Android, Desktop
CategoryCustomer SupportProject Management
Founded20132015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Hive

  • Tasks
  • Gantt view
  • Kanban
  • Time tracking
  • Forms
  • Zoom
  • Google Drive
  • Dropbox

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Hive
  • Enterprises using AI to resolve complex multi-step customer requestsnot Hive

Hive

  • Project and task management with multiple project viewsnot Front
  • Coordinating work, proofing and resourcing for teamsnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Hive

  • The free plan is capped at 200 MB of storage
  • The Starter plan at $5 per user per month is limited to 10 projects
  • Eight capabilities are sold as $5 per user add ons on the Teams plan, including CRM, timesheets, proofing, resourcing, advanced dashboards, external users and SSO
  • Buying SSO plus a few of those add ons therefore costs more than the $12 base seat itself
  • AI credits are metered monthly at 1,000, 3,000 and 5,000 by plan

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Hive

On request
  • FreeFree
    • Basic features
    • 10 users
  • Teams$12/month
    • Unlimited users
    • Time tracking
    • Automations

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Hive if

  • You need tasks.
  • You work on Web, Ios, Android, Desktop.
  • You also want gantt view.
Hive review

Questions people ask

Is Front or Hive better?
Neither clearly leads. Front starts at $25/month per seat and Hive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Hive?
Front starts at $25/month per seat and Hive at On request.
Does Front or Hive run on more platforms?
Front runs on Cloud-based SaaS. Hive runs on Web, Ios, Android, Desktop.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Hive is typically brought in for.
What can Front do that Hive cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Hive covers Tasks, Gantt view, Kanban, Time tracking. Both handle Slack, Web support, Ios support, Android support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Front

More on Hive

Keep looking

Other head to heads