Softwr

Customer Support · head to head

Front vs Paymo

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Paymo logo

Paymo

Project Management

Work & project management for teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Paymo every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • They diverge on capability: Front covers Shared inbox, Paymo covers Task management.

Where they differ

Only the attributes on which Front and Paymo actually diverge.

Attributes where Front and Paymo differ
AttributeFrontPaymo
Starting price$25/month per seatOn request
Pricing modelsubscriptionfreemium
PlatformsCloud-based SaaSWeb, Ios, Android, Desktop
CategoryCustomer SupportProject Management
Founded20132008

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Paymo

  • Task management
  • Time tracking
  • Invoicing
  • Gantt charts
  • Resource scheduling
  • Google Workspace
  • Zapier
  • SSL encryption

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Paymo
  • Enterprises using AI to resolve complex multi-step customer requestsnot Paymo

Paymo

  • Project management with time tracking and invoicing for agenciesnot Front
  • Tracking billable hours and project profitabilitynot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Paymo

  • Every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • The free plan allows 1 user, 1 client and 2 projects
  • The Solo plan is still capped at 3 clients and 5 projects
  • Gantt charts, task dependencies and scheduling require the Plus plan
  • Integrations are excluded from both the free and Solo plans

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Paymo

On request
  • FreeFree
    • 1 user
    • Basic features
  • Starter$4.95/month
    • Time tracking
    • Kanban
    • Invoicing

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Paymo if

  • You need task management.
  • You work on Web, Ios, Android, Desktop.
  • You also want time tracking.
Paymo review

Questions people ask

Is Front or Paymo better?
Neither clearly leads. Front starts at $25/month per seat and Paymo at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Paymo?
Front starts at $25/month per seat and Paymo at On request.
Does Front or Paymo run on more platforms?
Front runs on Cloud-based SaaS. Paymo runs on Web, Ios, Android, Desktop.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Paymo is typically brought in for.
What can Front do that Paymo cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Paymo covers Task management, Time tracking, Invoicing, Gantt charts. Both handle Slack, Web support, Ios support, Android support.
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Related pages

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