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Automotive · head to head

Epicor DMS vs IDENTIFIX

Epicor DMS logo

Epicor DMS

Automotive

Enterprise dealership management solutions

From
On request
Rated
-
Full reviewWebsite
IDENTIFIX logo

IDENTIFIX

Automotive

Fix it the first time

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Epicor DMS pricing is not publicly available and requires custom quotes; IDENTIFIX promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo
  • They diverge on capability: Epicor DMS covers Sales desking, IDENTIFIX covers Direct-Hit database.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Epicor DMS and IDENTIFIX actually diverge.

Attributes where Epicor DMS and IDENTIFIX differ
AttributeEpicor DMSIDENTIFIX
Starting priceOn request$99/month
Pricing modelquotesubscription
PlatformsCloud, On-Premise, HybridWeb, Desktop, Mobile
Founded19991987

Identical on both: free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Epicor DMS

  • Sales desking
  • F&I management
  • Service scheduling
  • Parts management
  • Accounting
  • CRM
  • OEM integration
  • Business intelligence

Only in IDENTIFIX

  • Direct-Hit database
  • Confirmed fixes
  • OEM repair info
  • Wiring diagrams
  • TSB access
  • Component locators
  • Hotline support
  • Training videos

Both cover

  • Data encryption
  • Cloud deployment

What people use each for

The jobs each tool is most often brought in to do.

Epicor DMS

  • Dealership Managementnot IDENTIFIX
  • Service Schedulingnot IDENTIFIX
  • Inventory Managementnot IDENTIFIX
  • Sales Operationsnot IDENTIFIX
  • Customer Relationshipnot IDENTIFIX

IDENTIFIX

  • Automotive repair shops looking up verified repair fixes and diagnostic data for specific vehiclesnot Epicor DMS

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Epicor DMS

  • Pricing is not publicly available and requires custom quotes
  • No free trial available to evaluate the system
  • Requires significant implementation time and customization

IDENTIFIX

  • Promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo
  • DIY plan at $29.99/mo limits database access to a single vehicle only, versus full vehicle database on Academy and Pro plans
  • Technician training and certification prep are excluded from the Pro plan and included only on the pricier Academy plan

Pricing, plan by plan

Epicor DMS

On request
  • Standard$undefined/month
    • Core DMS functionality
    • Sales management
    • Service management
  • Enterprise$undefined/month
    • All Standard features
    • Advanced CRM
    • Multi-rooftop support

IDENTIFIX

$99/month
  • Direct-Hit$99/month
    • Confirmed fixes
    • OEM information
    • Wiring diagrams
  • Direct-Hit Pro$159/month
    • Everything in Direct-Hit
    • Hotline calls
    • Expert assistance
  • Shop Plus$249/month
    • Everything in Pro
    • Multiple users
    • Shop management

Which should you pick?

Choose Epicor DMS if

  • You need sales desking.
  • You work on Cloud, On-Premise, Hybrid.
  • You also want f&i management.
Epicor DMS review

Choose IDENTIFIX if

  • You need direct-hit database.
  • You work on Web, Desktop, Mobile.
  • You also want confirmed fixes.
IDENTIFIX review

Questions people ask

Is Epicor DMS or IDENTIFIX better?
Neither clearly leads. Epicor DMS starts at On request and IDENTIFIX at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Epicor DMS or IDENTIFIX?
Epicor DMS starts at On request and IDENTIFIX at $99/month.
Does Epicor DMS or IDENTIFIX run on more platforms?
Epicor DMS runs on Cloud, On-Premise, Hybrid. IDENTIFIX runs on Web, Desktop, Mobile.
What is Epicor DMS best used for?
Epicor DMS is most often used for dealership management, service scheduling, inventory management, sales operations. Of those, dealership management and service scheduling are not what IDENTIFIX is typically brought in for.
What can Epicor DMS do that IDENTIFIX cannot?
Epicor DMS covers Sales desking, F&I management, Service scheduling, Parts management. IDENTIFIX covers Direct-Hit database, Confirmed fixes, OEM repair info, Wiring diagrams. Both handle Data encryption, Cloud deployment.

Answered from the vendors’ own pages

Epicor DMS: Does Epicor DMS support both cloud and on-premise deployment?

Yes. Epicor offers multiple deployment options including cloud, on-premises, and hybrid deployments, allowing customers to choose based on their requirements and migrate between models.

Source
IDENTIFIX: What Identifix products are available?

Identifix offers Direct-Hit Pro Academy (professional diagnostic tool with training), Direct-Hit Pro (professional software with 3M+ confirmed fixes), Direct-Hit DIY (described as monthly, low-cost option), Direct-Hit Mobile (mobile access), ShopCentral (cloud shop management), Direct-Help (1-on-1 support), and marketing services.

Source
Epicor DMS: What integrations does Epicor DMS provide for dealerships?

Epicor provides integrated parts sourcing through the Epicor Parts Portal, service estimating tools, CRM capabilities for customer relationship management, and warehouse management through Epicor Indago WMS.

Source
IDENTIFIX: Does Identifix have a budget-friendly option?

Yes, Direct-Hit DIY is described as a monthly, low-cost option for individual vehicle owners. Exact pricing requires visiting the store or contacting their sales team.

Source
Epicor DMS: How many part numbers are available in Epicor's database?

Epicor's platform provides access to more than 17 million part numbers for over 1.4 billion unique vehicle applications.

Source
Epicor DMS: Does Epicor offer a free trial?

No free trial is available. Pricing is based on custom quotes due to varying factors like usage, number of users, and custom modules required.

Source
Epicor DMS: What are the deployment costs for Epicor DMS?

For cloud ERP solutions, costs typically run between $150-$200/user/month for a basic package. For on-premise solutions, perpetual licenses range from $3,200-$4,800 per user.

Source
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