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Software · head to head

IDENTIFIX vs Tekion

IDENTIFIX logo

IDENTIFIX

Software

Fix it the first time

From
$99/month
Rated
-
Full reviewWebsite
Tekion logo

Tekion

Software

The future of automotive retail

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: IDENTIFIX promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo; Tekion the Internet Archive's capture of Tekion's homepage on 22 January 2021 stated the platform carries a 30-day cancellation notice rather than a long-term contract lock-in, and charges zero integration fees to OEM and ecosystem partners; no price figure was published, only 'Request Demo'.
  • They diverge on capability: IDENTIFIX covers Direct-Hit database, Tekion covers Cloud-native DMS.

Where they differ

Only the attributes on which IDENTIFIX and Tekion actually diverge.

Attributes where IDENTIFIX and Tekion differ
AttributeIDENTIFIXTekion
Starting price$99/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, MobileWeb, Ios, Android, Api
Founded19872016

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IDENTIFIX

  • Direct-Hit database
  • Confirmed fixes
  • OEM repair info
  • Wiring diagrams
  • TSB access
  • Component locators
  • Hotline support
  • Training videos

Only in Tekion

  • Cloud-native DMS
  • Digital retail
  • AI-powered CRM
  • Service scheduling
  • Parts management
  • Accounting suite
  • Real-time analytics
  • Mobile-first design

Both cover

  • Data encryption

What people use each for

The jobs each tool is most often brought in to do.

IDENTIFIX

  • Automotive repair shops looking up verified repair fixes and diagnostic data for specific vehiclesnot Tekion

Tekion

  • DMS modernizationnot IDENTIFIX
  • Digital transformationnot IDENTIFIX
  • Multi-store operationsnot IDENTIFIX
  • Customer experiencenot IDENTIFIX
  • Data analyticsnot IDENTIFIX

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IDENTIFIX

  • Promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo
  • DIY plan at $29.99/mo limits database access to a single vehicle only, versus full vehicle database on Academy and Pro plans
  • Technician training and certification prep are excluded from the Pro plan and included only on the pricier Academy plan

Tekion

  • The Internet Archive's capture of Tekion's homepage on 22 January 2021 stated the platform carries a 30-day cancellation notice rather than a long-term contract lock-in, and charges zero integration fees to OEM and ecosystem partners; no price figure was published, only 'Request Demo'.

Pricing, plan by plan

IDENTIFIX

$99/month
  • Direct-Hit$99/month
    • Confirmed fixes
    • OEM information
    • Wiring diagrams
  • Direct-Hit Pro$159/month
    • Everything in Direct-Hit
    • Hotline calls
    • Expert assistance
  • Shop Plus$249/month
    • Everything in Pro
    • Multiple users
    • Shop management

Tekion

On request
  • DMS Core$undefined/month
    • Sales & F&I
    • Service & parts
    • Accounting
  • Retail Cloud$undefined/month
    • Full DMS
    • Digital retail
    • Advanced CRM
  • Enterprise$undefined/month
    • Everything included
    • Custom integrations
    • Dedicated success team

Which should you pick?

Choose IDENTIFIX if

  • You need direct-hit database.
  • You work on Web, Desktop, Mobile.
  • You also want confirmed fixes.
IDENTIFIX review

Choose Tekion if

  • You need cloud-native dms.
  • You work on Web, Ios, Android, Api.
  • You also want digital retail.
Tekion review

Questions people ask

Is IDENTIFIX or Tekion better?
Neither clearly leads. IDENTIFIX starts at $99/month and Tekion at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IDENTIFIX or Tekion?
IDENTIFIX starts at $99/month and Tekion at On request.
Does IDENTIFIX or Tekion run on more platforms?
IDENTIFIX runs on Web, Desktop, Mobile. Tekion runs on Web, Ios, Android, Api.
What is IDENTIFIX best used for?
IDENTIFIX is most often used for automotive repair shops looking up verified repair fixes and diagnostic data for specific vehicles. Of those, automotive repair shops looking up verified repair fixes and diagnostic data for specific vehicles is not what Tekion is typically brought in for.
What can IDENTIFIX do that Tekion cannot?
IDENTIFIX covers Direct-Hit database, Confirmed fixes, OEM repair info, Wiring diagrams. Tekion covers Cloud-native DMS, Digital retail, AI-powered CRM, Service scheduling. Both handle Data encryption.
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