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Software · head to head

Audatex vs IDENTIFIX

A

Audatex

Software

Damage assessment and estimating software

From
On request
Rated
-
Full reviewWebsite
IDENTIFIX logo

IDENTIFIX

Software

Fix it the first time

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Audatex covers Damage assessment, IDENTIFIX covers Direct-Hit database.

Where they differ

Only the attributes on which Audatex and IDENTIFIX actually diverge.

Attributes where Audatex and IDENTIFIX differ
AttributeAudatexIDENTIFIX
Starting priceOn request$99/month
Pricing modelquotesubscription
PlatformsWeb, Mobile, DesktopWeb, Desktop, Mobile
Founded19741987

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Audatex

  • Damage assessment
  • Estimating engine
  • Parts pricing
  • Labor lookup
  • Photo management
  • Mobile application
  • Report generation
  • Quality assurance

Only in IDENTIFIX

  • Direct-Hit database
  • Confirmed fixes
  • OEM repair info
  • Wiring diagrams
  • TSB access
  • Component locators
  • Hotline support
  • Training videos

What people use each for

The jobs each tool is most often brought in to do.

Audatex

  • Dealership Managementnot IDENTIFIX
  • Service Schedulingnot IDENTIFIX
  • Inventory Managementnot IDENTIFIX
  • Sales Operationsnot IDENTIFIX
  • Customer Relationshipnot IDENTIFIX

IDENTIFIX

  • Automotive repair shops looking up verified repair fixes and diagnostic data for specific vehiclesnot Audatex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Audatex

Nothing recorded yet. See the Audatex review.

IDENTIFIX

  • Promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo
  • DIY plan at $29.99/mo limits database access to a single vehicle only, versus full vehicle database on Academy and Pro plans
  • Technician training and certification prep are excluded from the Pro plan and included only on the pricier Academy plan

Pricing, plan by plan

Audatex

On request
  • Standard$undefined/month
    • Damage assessment
    • Estimate creation
    • Parts lookup
  • Professional$undefined/month
    • Advanced assessment
    • Mobile estimating
    • Claims integration
  • Enterprise$undefined/month
    • Complete platform
    • All modules
    • Custom workflows

IDENTIFIX

$99/month
  • Direct-Hit$99/month
    • Confirmed fixes
    • OEM information
    • Wiring diagrams
  • Direct-Hit Pro$159/month
    • Everything in Direct-Hit
    • Hotline calls
    • Expert assistance
  • Shop Plus$249/month
    • Everything in Pro
    • Multiple users
    • Shop management

Which should you pick?

Choose Audatex if

  • You need damage assessment.
  • You work on Web, Mobile, Desktop.
  • You also want estimating engine.
Audatex review

Choose IDENTIFIX if

  • You need direct-hit database.
  • You work on Web, Desktop, Mobile.
  • You also want confirmed fixes.
IDENTIFIX review

Questions people ask

Is Audatex or IDENTIFIX better?
Neither clearly leads. Audatex starts at On request and IDENTIFIX at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Audatex or IDENTIFIX?
Audatex starts at On request and IDENTIFIX at $99/month.
Does Audatex or IDENTIFIX run on more platforms?
Audatex runs on Web, Mobile, Desktop. IDENTIFIX runs on Web, Desktop, Mobile.
What is Audatex best used for?
Audatex is most often used for dealership management, service scheduling, inventory management, sales operations. Of those, dealership management and service scheduling are not what IDENTIFIX is typically brought in for.
What can Audatex do that IDENTIFIX cannot?
Audatex covers Damage assessment, Estimating engine, Parts pricing, Labor lookup. IDENTIFIX covers Direct-Hit database, Confirmed fixes, OEM repair info, Wiring diagrams.
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