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Software · head to head

AutoiPacket vs IDENTIFIX

AutoiPacket logo

AutoiPacket

Software

Complete paperless dealership solutions

From
$1500/month
Rated
-
Full reviewWebsite
IDENTIFIX logo

IDENTIFIX

Software

Fix it the first time

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: AutoiPacket autoiPacket now trades as iPacket (autoipacket.com redirects to ipacket.us, same legal entity AutoiPacket, LLC of Parkersburg, WV, confirmed by the site footer), and publishes no price anywhere on its site: access is sold only through a booked demo, with four separate named products (iPacket Digital Vehicle Presentations, iPacket Recon, iPacket OnTargeting, and OEM Window Stickers) each gated behind a sales call rather than a published rate (archived 19 November 2025); IDENTIFIX promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo
  • They diverge on capability: AutoiPacket covers Online showroom, IDENTIFIX covers Direct-Hit database.

Where they differ

Only the attributes on which AutoiPacket and IDENTIFIX actually diverge.

Attributes where AutoiPacket and IDENTIFIX differ
AttributeAutoiPacketIDENTIFIX
Starting price$1500/month$99/month
PlatformsWeb, Mobile, ResponsiveWeb, Desktop, Mobile
Founded20121987

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in AutoiPacket

  • Online showroom
  • Digital retailing
  • Paperless workflow
  • Customer portal
  • Document management
  • E-signature integration
  • Buyer experience
  • Transaction management

Only in IDENTIFIX

  • Direct-Hit database
  • Confirmed fixes
  • OEM repair info
  • Wiring diagrams
  • TSB access
  • Component locators
  • Hotline support
  • Training videos

Both cover

  • Data encryption

What people use each for

The jobs each tool is most often brought in to do.

AutoiPacket

  • Dealership Managementnot IDENTIFIX
  • Service Schedulingnot IDENTIFIX
  • Inventory Managementnot IDENTIFIX
  • Sales Operationsnot IDENTIFIX
  • Customer Relationshipnot IDENTIFIX

IDENTIFIX

  • Automotive repair shops looking up verified repair fixes and diagnostic data for specific vehiclesnot AutoiPacket

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

AutoiPacket

  • AutoiPacket now trades as iPacket (autoipacket.com redirects to ipacket.us, same legal entity AutoiPacket, LLC of Parkersburg, WV, confirmed by the site footer), and publishes no price anywhere on its site: access is sold only through a booked demo, with four separate named products (iPacket Digital Vehicle Presentations, iPacket Recon, iPacket OnTargeting, and OEM Window Stickers) each gated behind a sales call rather than a published rate (archived 19 November 2025)

IDENTIFIX

  • Promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo
  • DIY plan at $29.99/mo limits database access to a single vehicle only, versus full vehicle database on Academy and Pro plans
  • Technician training and certification prep are excluded from the Pro plan and included only on the pricier Academy plan

Pricing, plan by plan

AutoiPacket

$1500/month
  • Essential$1500/month
    • Online showroom
    • Digital retailing
    • Basic reporting
  • Professional$2500/month
    • Everything in Essential
    • Advanced analytics
    • Customer portal
  • Enterprise$undefined/month
    • Everything in Professional
    • Custom integrations
    • Dedicated account manager

IDENTIFIX

$99/month
  • Direct-Hit$99/month
    • Confirmed fixes
    • OEM information
    • Wiring diagrams
  • Direct-Hit Pro$159/month
    • Everything in Direct-Hit
    • Hotline calls
    • Expert assistance
  • Shop Plus$249/month
    • Everything in Pro
    • Multiple users
    • Shop management

Which should you pick?

Choose AutoiPacket if

  • You need online showroom.
  • You work on Web, Mobile, Responsive.
  • You also want digital retailing.
AutoiPacket review

Choose IDENTIFIX if

  • You need direct-hit database.
  • You work on Web, Desktop, Mobile.
  • You also want confirmed fixes.
IDENTIFIX review

Questions people ask

Is AutoiPacket or IDENTIFIX better?
Neither clearly leads. AutoiPacket starts at $1500/month and IDENTIFIX at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, AutoiPacket or IDENTIFIX?
AutoiPacket starts at $1500/month and IDENTIFIX at $99/month.
Does AutoiPacket or IDENTIFIX run on more platforms?
AutoiPacket runs on Web, Mobile, Responsive. IDENTIFIX runs on Web, Desktop, Mobile.
What is AutoiPacket best used for?
AutoiPacket is most often used for dealership management, service scheduling, inventory management, sales operations. Of those, dealership management and service scheduling are not what IDENTIFIX is typically brought in for.
What can AutoiPacket do that IDENTIFIX cannot?
AutoiPacket covers Online showroom, Digital retailing, Paperless workflow, Customer portal. IDENTIFIX covers Direct-Hit database, Confirmed fixes, OEM repair info, Wiring diagrams. Both handle Data encryption.
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