Customer Support · pricing
Dialpad Contact Center pricing
Dialpad Contact Center publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $95/month
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
Dialpad Contact Center plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Essentials | $95/month | 3 | Entry tier |
| Advanced | $135/month | 3 | +$40/month, 3 more features |
| Premium | $170/month | 2 | +$35/month, 2 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Essentials
$95/monthThe entry tier. It covers voice, real-time ai, analytics.
Advanced
$135/monthOver Essentials, this tier adds:
- Essentials + Digital
- WFM
- Custom integrations
Premium
$170/monthOver Advanced, this tier adds:
- Advanced + Full suite
- SLA guarantee
What the product covers
The full Dialpad Contact Center feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Voice Intelligence
- Real-time transcription
- Sentiment analysis
- Agent coaching
- Quality assurance
- Analytics
Integrations
- Salesforce
- HubSpot
- Zendesk
- ServiceNow
- Microsoft 365
Security
- SOC2
- GDPR
- HIPAA
Platform
- Web support
- Desktop support
- Ios support
- Android support
People bring Dialpad Contact Center in for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. If that is not the job you are buying for, the alternatives to Dialpad Contact Center are worth a look before you commit to a tier.
How that compares in Customer Support
Across the 4 customer support tools in this directory that publish a starting price, the median entry point is $24/month. Dialpad Contact Center starts at $95/month, which puts it above the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Dialpad Contact Center (this page) | $95/month | subscription | - | |
| Dixa | $39/month | subscription | - | vs Dialpad Contact Center |
| Customerly | Free | subscription | - | vs Dialpad Contact Center |
| Amazon Connect | Free | usage-based | - | vs Dialpad Contact Center |
| Freshservice | $19/month | subscription | - | vs Dialpad Contact Center |
| DelightChat | $29/month | - | - | vs Dialpad Contact Center |
| Chatwoot | Free, then $19/month | - | - | vs Dialpad Contact Center |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Dialpad Contact Center badges page.
Before you pay for Dialpad Contact Center
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $95/month and $170/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Dialpad Contact Center against the tools that do have one before committing.
Dialpad Contact Center runs on web, desktop, ios, android, and is published by Dialpad Inc of San Francisco, CA. The full record is on the Dialpad Contact Center review, and the rest of the category is under best customer support tools.
Dialpad Contact Center pricing questions
- How much does Dialpad Contact Center cost?
- Dialpad Contact Center publishes 3 tiers, from $95/month for Essentials up to $170/month for Premium. The cheapest paid tier is $95/month.
- Does Dialpad Contact Center have a free plan?
- Not on the record we hold: Dialpad Contact Center is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Essentials and Advanced on Dialpad Contact Center?
- Advanced costs $135/month against $95/month, and adds essentials + digital, wfm, custom integrations.
- Is the Premium plan on Dialpad Contact Center worth it?
- That depends entirely on whether you need what it adds, which on the published record is advanced + full suite, sla guarantee. It costs $170/month against $95/month for Essentials. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Dialpad Contact Center expensive for a customer support tool?
- It starts above the middle of its category. Across the 4 customer support tools in this directory that publish a starting price, the median entry point is $24/month; Dialpad Contact Center starts at $95/month.
- Which customer support tools can I use without paying?
- 3 of the 7 customer support tools listed alongside Dialpad Contact Center have a free tier: Customerly, Amazon Connect, Chatwoot.
- What am I actually paying for with Dialpad Contact Center?
- The record lists 18 features across 4 areas: core, integrations, security, platform. In practice it is brought in for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription.
- Does Dialpad Contact Center charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Dialpad Contact Center prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Dialpad Contact Center against before paying?
- The closest customer support tools in this directory are Dixa, Customerly, Amazon Connect, Freshservice. Each has a side-by-side comparison with Dialpad Contact Center covering price, platforms and features.