Software · head to head
Dialpad Contact Center vs Dixa
The short version
- Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
- They diverge on capability: Dialpad Contact Center covers Voice Intelligence, Dixa covers Unified inbox.
Where they differ
Only the attributes on which Dialpad Contact Center and Dixa actually diverge.
| Attribute | Dialpad Contact Center | Dixa |
|---|---|---|
| Starting price | $95/month | $39/month |
| Platforms | Web, Desktop, Ios, Android | Web, Ios, Android |
| Founded | 2011 | 2015 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Dialpad Contact Center
- Voice Intelligence
- Real-time transcription
- Sentiment analysis
- Agent coaching
- Quality assurance
- Analytics
- ServiceNow
- Microsoft 365
Only in Dixa
- Unified inbox
- Smart routing
- Native phone
- Live chat
- Real-time analytics
- Agent workspace
- Shopify
- Intercom
Both cover
- Salesforce
- HubSpot
- Zendesk
- SOC2
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Dialpad Contact Center
- Cloud contact centre with voice, messaging and AI assistancenot Dixa
- Routing and monitoring customer calls with live transcriptionnot Dixa
Dixa
- Omnichannel customer service across phone, email, chat and socialnot Dialpad Contact Center
- Routing conversations to agents by skill and customer datanot Dialpad Contact Center
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Dialpad Contact Center
- The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
- No per user price, seat minimum or feature comparison is published for any plan
- The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate
Dixa
- Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
- The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
- Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
- SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
- There is no self serve trial, and the vendor states every rollout is guided
- Quality assurance and the AI co pilot are paid add ons on every tier
Pricing, plan by plan
Dialpad Contact Center
$95/month- Essentials$95/month
- Voice
- Real-time AI
- Analytics
- Advanced$135/month
- Essentials + Digital
- WFM
- Custom integrations
- Premium$170/month
- Advanced + Full suite
- SLA guarantee
Dixa
$39/month- Essential$39/month
- 3 channels
- Basic routing
- Agent workspace
- Growth$89/month
- All channels
- Advanced routing
- IVR
- Ultimate$139/month
- Everything in Growth
- Workforce management
- Quality assurance
Which should you pick?
Choose Dialpad Contact Center if
- You need voice intelligence.
- You work on Web, Desktop, Ios, Android.
- You also want real-time transcription.
Choose Dixa if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want smart routing.
Questions people ask
- Is Dialpad Contact Center or Dixa better?
- Neither clearly leads. Dialpad Contact Center starts at $95/month and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Dialpad Contact Center or Dixa?
- Dialpad Contact Center starts at $95/month and Dixa at $39/month.
- Does Dialpad Contact Center or Dixa run on more platforms?
- Dialpad Contact Center runs on Web, Desktop, Ios, Android. Dixa runs on Web, Ios, Android.
- What is Dialpad Contact Center best used for?
- Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what Dixa is typically brought in for.
- What can Dialpad Contact Center do that Dixa cannot?
- Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Both handle Salesforce, HubSpot, Zendesk, SOC2.