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Customer Support · head to head

Dialpad Contact Center vs HappyFox

Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Dialpad Contact Center and HappyFox actually diverge.

Attributes where Dialpad Contact Center and HappyFox differ
AttributeDialpad Contact CenterHappyFox
Starting price$95/month$29/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded20112012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • HubSpot
  • Zendesk

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Slack
  • Microsoft Teams

Both cover

  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot HappyFox
  • Routing and monitoring customer calls with live transcriptionnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Dialpad Contact Center
  • Managing internal and customer support requests in one queuenot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Dialpad Contact Center or HappyFox better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or HappyFox?
Dialpad Contact Center starts at $95/month and HappyFox at $29/month.
Does Dialpad Contact Center or HappyFox run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. HappyFox runs on Web, Ios, Android.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what HappyFox is typically brought in for.
What can Dialpad Contact Center do that HappyFox cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Salesforce, SOC2, GDPR, Web support.
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