Softwr

Customer Support · head to head

Customerly vs Drift

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Drift logo

Drift

Technology

The Conversation Cloud

From
$2500/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Drift product is being sunset by Salesloft with successor service (1mind) recommended
  • They diverge on capability: Customerly covers Email marketing, Drift covers AI chatbots.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Customerly and Drift actually diverge.

Attributes where Customerly and Drift differ
AttributeCustomerlyDrift
Starting priceFree$2500/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportTechnology

Identical on both: user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify
  • Zapier

Only in Drift

  • AI chatbots
  • Meeting scheduling
  • Email sequences
  • Visitor intelligence
  • Conversation routing
  • Mobile app
  • Analytics dashboard
  • Salesforce

Both cover

  • Live chat
  • Slack
  • Segment
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer support
  • Lead generationnot Drift
  • Email marketingnot Drift
  • Customer feedbacknot Drift

Drift

  • Lead qualificationnot Customerly
  • Meeting bookingnot Customerly
  • Customer support
  • Account-based marketingnot Customerly
  • Sales accelerationnot Customerly

Both are used for customer support, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Drift

  • Product is being sunset by Salesloft with successor service (1mind) recommended
  • Mandatory bundling within Salesloft increases cost
  • No free tier available
  • Customer support and knowledge base have been deprioritized
  • Limited to enterprise B2B pipeline generation focus

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Drift

$2500/month

No published plan breakdown. See the Drift review.

Which should you pick?

Choose Customerly if

  • You need email marketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer surveys.
Customerly review

Choose Drift if

  • You need ai chatbots.
  • You also want meeting scheduling.
Drift review

Questions people ask

Is Customerly or Drift better?
Neither clearly leads. Customerly starts at Free and Drift at $2500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Drift?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $2500/month for Drift.
Does Customerly or Drift run on more platforms?
Customerly runs on Web, Ios, Android. Drift runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Drift starts at $2500/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, lead generation and email marketing are not what Drift is typically brought in for.
What can Customerly do that Drift cannot?
Customerly covers Email marketing, Customer surveys, Help center, Automation. Drift covers AI chatbots, Meeting scheduling, Email sequences, Visitor intelligence. Both handle Live chat, Slack, Segment, GDPR.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Drift: What is the current status of Drift in 2026?

On March 6, 2026, Clari and Salesloft announced the gradual sunset of Drift's conversational marketing solution, with 1mind named as its exclusive AI successor. Drift remains available but its future is limited.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Drift: How much does Drift cost?

Drift pricing starts around $2,500/month ($30,000/year) for Premium chat-only capabilities, with Enterprise plans exceeding $80,000/year. Drift is bundled within Salesloft and billed annually only.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Drift: What features come with Drift Premium?

Premium plans include live chat widget, custom chatbot flows, meeting scheduling with calendar integration, basic playbooks, email sequences, and standard integrations.

Source
Drift: Does Drift offer a free plan?

No, Drift no longer publicly advertises a free plan as of 2026. All plans require annual billing through Salesloft.

Source
Share

Related pages

More on Customerly

More on Drift

Keep looking

Other head to heads