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Drift vs LivePerson

Drift logo

Drift

Technology

The Conversation Cloud

From
$2500/month
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Drift product is being sunset by Salesloft with successor service (1mind) recommended; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Drift covers AI chatbots, LivePerson covers Conversational AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Drift and LivePerson actually diverge.

Attributes where Drift and LivePerson differ
AttributeDriftLivePerson
Starting price$2500/monthOn request
Pricing modelUnknownsubscription
PlatformsWebWeb, Mobile app, IOS, Android, Messaging apps
CategoryTechnologyLive Chat
Founded20151995

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Drift

  • AI chatbots
  • Meeting scheduling
  • Email sequences
  • Visitor intelligence
  • Conversation routing
  • Mobile app
  • Analytics dashboard
  • HubSpot

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Zendesk
  • Webhooks
  • Web support
  • Mobile app support
  • IOS support

Both cover

  • Live chat
  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Drift

  • Lead qualificationnot LivePerson
  • Meeting bookingnot LivePerson
  • Customer supportnot LivePerson
  • Account-based marketingnot LivePerson
  • Sales accelerationnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Drift
  • Routing customer conversations between bots and human agentsnot Drift

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Drift

  • Product is being sunset by Salesloft with successor service (1mind) recommended
  • Mandatory bundling within Salesloft increases cost
  • No free tier available
  • Customer support and knowledge base have been deprioritized
  • Limited to enterprise B2B pipeline generation focus

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Drift

$2500/month

No published plan breakdown. See the Drift review.

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Drift if

  • You need ai chatbots.
  • You also want meeting scheduling.
Drift review

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Questions people ask

Is Drift or LivePerson better?
Neither clearly leads. Drift starts at $2500/month and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Drift or LivePerson?
Drift starts at $2500/month and LivePerson at On request.
Does Drift or LivePerson run on more platforms?
Drift runs on Web. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
What is Drift best used for?
Drift is most often used for lead qualification, meeting booking, customer support, account-based marketing. Of those, lead qualification and meeting booking are not what LivePerson is typically brought in for.
What can Drift do that LivePerson cannot?
Drift covers AI chatbots, Meeting scheduling, Email sequences, Visitor intelligence. LivePerson covers Conversational AI, Mobile messaging, Intent detection, Zendesk. Both handle Live chat, Salesforce, Slack.

Answered from the vendors’ own pages

Drift: What is the current status of Drift in 2026?

On March 6, 2026, Clari and Salesloft announced the gradual sunset of Drift's conversational marketing solution, with 1mind named as its exclusive AI successor. Drift remains available but its future is limited.

Source
LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Drift: How much does Drift cost?

Drift pricing starts around $2,500/month ($30,000/year) for Premium chat-only capabilities, with Enterprise plans exceeding $80,000/year. Drift is bundled within Salesloft and billed annually only.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Drift: What features come with Drift Premium?

Premium plans include live chat widget, custom chatbot flows, meeting scheduling with calendar integration, basic playbooks, email sequences, and standard integrations.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
Drift: Does Drift offer a free plan?

No, Drift no longer publicly advertises a free plan as of 2026. All plans require annual billing through Salesloft.

Source
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