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CRM · head to head

Copper vs Re:amaze

Copper logo

Copper

CRM

Gmail-native CRM for growth teams

From
Free
Free plan
Yes
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Copper the Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Copper covers Gmail integration, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 2 September 2026.

Where they differ

Only the attributes on which Copper and Re:amaze actually diverge.

Attributes where Copper and Re:amaze differ
AttributeCopperRe:amaze
PlatformsWebWeb, Ios, Android
CategoryCRMCustomer Support
Founded20142012

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Copper

  • Gmail integration
  • Contact management
  • Deal tracking
  • Pipeline management
  • Email tracking
  • Gmail
  • Google Calendar
  • Zapier

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Push campaigns
  • Shopify
  • BigCommerce
  • WooCommerce

Both cover

  • Automation
  • Slack
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Copper

  • CRM for teams working inside Google Workspacenot Re:amaze
  • Pipeline and deal trackingnot Re:amaze
  • Contact enrichment and activity capturenot Re:amaze
  • Workflow automation on the higher tiersnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Copper
  • Multi-channel communication management across email, chat, SMS, and voicenot Copper

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Copper

  • The Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
  • Professional at $59 per user per month still caps at 15,000 contacts and 50 companies
  • Workflow automation, bulk email and reporting all require Professional
  • Email sequences, custom reports and multi-currency are Business tier only at $99 per user per month
  • The advertised prices are the annual rates; monthly billing runs from $29 to $134 per user

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Copper

Free
  • Basic$undefined/mo
  • Professional$undefined/mo
  • Business$undefined/mo

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Copper if

  • You need gmail integration.
  • You want to start without paying.
  • You also want contact management.
Copper review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Copper or Re:amaze better?
Neither clearly leads. Copper starts at Free and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Copper or Re:amaze?
Copper starts at Free and Re:amaze at Free.
Does Copper or Re:amaze run on more platforms?
Copper runs on Web. Re:amaze runs on Web, Ios, Android.
Can I use Copper for free?
Both have a free tier, so you can try either at no cost before committing.
What is Copper best used for?
Copper is most often used for crm for teams working inside google workspace, pipeline and deal tracking, contact enrichment and activity capture, workflow automation on the higher tiers. Of those, crm for teams working inside google workspace and pipeline and deal tracking are not what Re:amaze is typically brought in for.
What can Copper do that Re:amaze cannot?
Copper covers Gmail integration, Contact management, Deal tracking, Pipeline management. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle Automation, Slack, GDPR, Web support.

Answered from the vendors’ own pages

Copper: How much does Copper cost per person?

Basic is $29/month (or $23/month annual). Professional is $69/month (or $59/month annual). Business is $134/month (or $99/month annual). All pricing is per seat in USD, excluding taxes.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Copper: What contact limit does each plan allow?

Basic allows 2,500 contacts. Professional allows 15,000 contacts. Business allows unlimited contacts.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Copper: How much can I save by paying annually?

Annual billing saves 14-26% vs. monthly: Basic saves 20%, Professional saves 14%, Business saves 26%. For example, Professional costs $69/month on monthly billing but only $59/month when billed annually.

Source
Copper: Is there a free trial or free plan?

Yes. Copper offers a 14-day free trial with instant activation and no credit card required. Trial includes full access to all features.

Source
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