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Microsoft Bot Framework vs Yellow.ai

Microsoft Bot Framework logo

Microsoft Bot Framework

Live Chat

Microsoft's framework for building intelligent bots

From
Free
Rated
-
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Live Chat

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Microsoft Bot Framework has a free tier, so it costs nothing to try first.
  • Each has a real cost: Microsoft Bot Framework no pricing information published on official product pages; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: Microsoft Bot Framework covers Bot Builder, Yellow.ai covers AI chatbots.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Microsoft Bot Framework and Yellow.ai actually diverge.

Attributes where Microsoft Bot Framework and Yellow.ai differ
AttributeMicrosoft Bot FrameworkYellow.ai
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Mobile, Messaging apps, Voice assistants
Founded19752016

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Bot Framework

  • Bot Builder
  • Language Understanding (LUIS)
  • QnA Maker
  • Teams
  • Facebook
  • Telegram
  • Voice support

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Analytics dashboard
  • Zendesk
  • Salesforce
  • HubSpot
  • Voice assistants support

Both cover

  • Multi-channel support
  • Slack
  • Web support
  • Mobile support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Bot Framework

  • Chatbot development and deploymentnot Yellow.ai
  • Conversational AI applicationsnot Yellow.ai
  • Microsoft Teams bot integrationnot Yellow.ai
  • Multi-channel bot deploymentnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Microsoft Bot Framework

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Bot Framework

  • No pricing information published on official product pages
  • Pricing likely depends on underlying Azure services used
  • Customers directed to Azure pricing calculator for cost estimation

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Microsoft Bot Framework

Free
  • FreeFree
    • Bot Framework SDK
    • Azure Bot Service basic
  • Standard$0.5/month
    • Advanced connectors
    • Premium support
  • Premium$undefined/month
    • Enterprise features
    • Dedicated support

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose Microsoft Bot Framework if

  • You need bot builder.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want language understanding (luis).
Microsoft Bot Framework review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is Microsoft Bot Framework or Yellow.ai better?
Neither clearly leads. Microsoft Bot Framework starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Bot Framework or Yellow.ai?
Microsoft Bot Framework has a free tier; the other does not. Paid plans start at Free for Microsoft Bot Framework and On request for Yellow.ai.
Does Microsoft Bot Framework or Yellow.ai run on more platforms?
Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
Can I use Microsoft Bot Framework for free?
Yes. Microsoft Bot Framework has a free tier, so you can try it without paying. Yellow.ai starts at On request.
What is Microsoft Bot Framework best used for?
Microsoft Bot Framework is most often used for chatbot development and deployment, conversational ai applications, microsoft teams bot integration, multi-channel bot deployment. Of those, chatbot development and deployment and conversational ai applications are not what Yellow.ai is typically brought in for.
What can Microsoft Bot Framework do that Yellow.ai cannot?
Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Teams. Yellow.ai covers AI chatbots, NLU capabilities, Analytics dashboard, Zendesk. Both handle Multi-channel support, Slack, Web support, Mobile support.

Answered from the vendors’ own pages

Microsoft Bot Framework: How much does Microsoft Bot Framework cost?

Microsoft Bot Framework itself has no published pricing. Costs depend on the Azure services used to host and run bots, which are billed through Azure consumption-based pricing for compute, storage, and other resources required.

Source
Yellow.ai: What does Yellow.ai's free tier include?

The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.

Source
Microsoft Bot Framework: How do I estimate Microsoft Bot Framework costs?

Use the Azure Pricing Calculator to estimate costs based on your bot's compute, storage, and messaging requirements. Costs scale based on bot traffic, deployment region, and storage needs for conversation data.

Source
Yellow.ai: What compliance certifications does the Enterprise plan provide?

The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.

Source
Microsoft Bot Framework: Are there any free tiers for Microsoft Bot Framework?

Microsoft Bot Framework itself is free to develop and deploy, but hosting and operating bots incurs Azure service costs that vary based on usage patterns and selected Azure services.

Source
Yellow.ai: How many agents and channels can I deploy with Yellow.ai's paid plans?

The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.

Source
Yellow.ai: How do I find out Enterprise pricing for Yellow.ai?

The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.

Source
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