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Microsoft Bot Framework vs Yellow.ai

Microsoft Bot Framework logo

Microsoft Bot Framework

Software

Microsoft's framework for building intelligent bots

From
Free
Rated
-
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Software

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Microsoft Bot Framework has a free tier, so it costs nothing to try first.
  • Each has a real cost: Microsoft Bot Framework the SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: Microsoft Bot Framework covers Bot Builder, Yellow.ai covers AI chatbots.

Where they differ

Only the attributes on which Microsoft Bot Framework and Yellow.ai actually diverge.

Attributes where Microsoft Bot Framework and Yellow.ai differ
AttributeMicrosoft Bot FrameworkYellow.ai
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Mobile, Messaging apps, Voice assistants
Founded19752016

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Bot Framework

  • Bot Builder
  • Language Understanding (LUIS)
  • QnA Maker
  • Teams
  • Facebook
  • Telegram
  • Voice support

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Analytics dashboard
  • Zendesk
  • Salesforce
  • HubSpot
  • Voice assistants support

Both cover

  • Multi-channel support
  • Slack
  • Web support
  • Mobile support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Bot Framework

  • Customer engagementnot Yellow.ai
  • Lead generationnot Yellow.ai
  • Customer supportnot Yellow.ai
  • Sales automationnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Microsoft Bot Framework

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Bot Framework

  • The SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Microsoft Bot Framework

Free
  • FreeFree
    • Bot Framework SDK
    • Azure Bot Service basic
  • Standard$0.5/month
    • Advanced connectors
    • Premium support
  • Premium$undefined/month
    • Enterprise features
    • Dedicated support

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose Microsoft Bot Framework if

  • You need bot builder.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want language understanding (luis).
Microsoft Bot Framework review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is Microsoft Bot Framework or Yellow.ai better?
Neither clearly leads. Microsoft Bot Framework starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Bot Framework or Yellow.ai?
Microsoft Bot Framework has a free tier; the other does not. Paid plans start at Free for Microsoft Bot Framework and On request for Yellow.ai.
Does Microsoft Bot Framework or Yellow.ai run on more platforms?
Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
Can I use Microsoft Bot Framework for free?
Yes. Microsoft Bot Framework has a free tier, so you can try it without paying. Yellow.ai starts at On request.
What is Microsoft Bot Framework best used for?
Microsoft Bot Framework is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Yellow.ai is typically brought in for.
What can Microsoft Bot Framework do that Yellow.ai cannot?
Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Teams. Yellow.ai covers AI chatbots, NLU capabilities, Analytics dashboard, Zendesk. Both handle Multi-channel support, Slack, Web support, Mobile support.
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Related pages

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