Live Chat & Chatbots · head to head
Chatra vs Botpress
Chatra
Live Chat & Chatbots
Live chat and CRM software for customer engagement
- From
- Free
- Rated
- -
Botpress
Live Chat & Chatbots
Open-source chatbot platform and framework
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- They diverge on capability: Chatra covers Live chat messaging, Botpress covers Visual bot builder.
Where they differ
Only the attributes on which Chatra and Botpress actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Chatra
- Live chat messaging
- CRM functionality
- Visitor tracking
- Chat history
- Shopify
- Zapier
- API
- Web support
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Teams
- Messenger
- On-premise support
Both cover
- Slack
What people use each for
The jobs each tool is most often brought in to do.
Chatra
- Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Botpress
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Chatra
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Chatra
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Chatra
- Free plan is capped at 5 chats per month and one agent seat
- Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Pricing, plan by plan
Chatra
Free- FreeFree
- Live chat
- Basic CRM
- 1 agent
- Starter$15/month
- Unlimited agents
- Advanced CRM
- Business$49/month
- Priority support
- Custom branding
Botpress
FreeNo published plan breakdown. See the Botpress review.
Which should you pick?
Choose Chatra if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want crm functionality.
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Questions people ask
- Is Chatra or Botpress better?
- Neither clearly leads. Chatra starts at Free and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Chatra or Botpress?
- Chatra starts at Free and Botpress at Free.
- Does Chatra or Botpress run on more platforms?
- Chatra runs on Web, Mobile app, IOS, Android. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- Can I use Chatra for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Chatra best used for?
- Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Botpress is typically brought in for.
- What can Chatra do that Botpress cannot?
- Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Both handle Slack.