Software · head to head
Chatra vs Bold360
B
Bold360
Software
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Only Chatra has a free tier, so it costs nothing to try first.
- Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
- They diverge on capability: Chatra covers CRM functionality, Bold360 covers AI chatbots.
Where they differ
Only the attributes on which Chatra and Bold360 actually diverge.
Identical on both: platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Chatra
- CRM functionality
- Visitor tracking
- Chat history
- Shopify
- Zapier
- Slack
Only in Bold360
- AI chatbots
- Email support
- Knowledge base
- Salesforce
- IBM Watson
- Webhooks
Both cover
- Live chat messaging
- API
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Chatra
- Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Bold360
Bold360
- Customer engagementnot Chatra
- Lead generationnot Chatra
- Customer supportnot Chatra
- Sales automationnot Chatra
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Chatra
- Free plan is capped at 5 chats per month and one agent seat
- Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Pricing, plan by plan
Chatra
Free- FreeFree
- Live chat
- Basic CRM
- 1 agent
- Starter$15/month
- Unlimited agents
- Advanced CRM
- Business$49/month
- Priority support
- Custom branding
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Chatra if
- You need crm functionality.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor tracking.
Choose Bold360 if
- You need ai chatbots.
- You work on Web, Mobile app, IOS, Android.
- You also want email support.
Questions people ask
- Is Chatra or Bold360 better?
- Neither clearly leads. Chatra starts at Free and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Chatra or Bold360?
- Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and On request for Bold360.
- Does Chatra or Bold360 run on more platforms?
- Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
- Can I use Chatra for free?
- Yes. Chatra has a free tier, so you can try it without paying. Bold360 starts at On request.
- What is Chatra best used for?
- Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Bold360 is typically brought in for.
- What can Chatra do that Bold360 cannot?
- Chatra covers CRM functionality, Visitor tracking, Chat history, Shopify. Bold360 covers AI chatbots, Email support, Knowledge base, Salesforce. Both handle Live chat messaging, API, Web support, Mobile app support.