Is Capsule or Chatwork better?

Neither clearly leads. Capsule starts at $19/month and Chatwork at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Capsule or Chatwork?

Capsule starts at $19/month and Chatwork at On request.

Does Capsule or Chatwork run on more platforms?

Capsule runs on Web, Ios, Android. Chatwork runs on Web.

What is Capsule best used for?

Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Chatwork is typically brought in for.

What can Capsule do that Chatwork cannot?

Capsule covers Contact management, Deal tracking, Task management, Email sync.

CRM & Sales · head to head

Capsule vs Chatwork

Capsule

CRM & Sales

Visual CRM for small teams

From: $19/month
Rated: -

Full review Website

Chatwork

Communication & Collaboration

Group chat for global teams, built to replace email with real-time communication

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page

Where they differ

Only the attributes on which Capsule and Chatwork actually diverge.

Attributes where Capsule and Chatwork differ
Attribute	Capsule	Chatwork
Starting price	$19/month	On request
Pricing model	subscription	quote
Platforms	Web, Ios, Android	Web
Category	CRM & Sales	Communication & Collaboration
Founded	2008	Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

Contact management
Deal tracking
Task management
Email sync
Activity timeline
Slack
Zapier
Google Apps

Only in Chatwork

Nothing recorded that Capsule does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Capsule

Simple contact and pipeline CRM for a small teamnot Chatwork
Tracking deals and follow-up tasksnot Chatwork
Linking emails and notes to contact recordsnot Chatwork
Multiple sales pipelines on the paid tiersnot Chatwork

Chatwork

No use cases recorded yet. See the Chatwork review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
Per-user prices are not shown as figures on the pricing page, only as tier names
Ultimate is quote-only

Chatwork

No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Pricing, plan by plan

Capsule

$19/month

Starter$19/month
- Contact management
- Task tracking
Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
Enterprise$99/month
- Everything in Professional
- Custom fields
- API access

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Which should you pick?

Choose Capsule if

You need contact management.
You work on Web, Ios, Android.
You also want deal tracking.

Capsule review

Choose Chatwork if

Nothing in the data separates Chatwork from Capsule on the points above - pick on price and on how each one feels to use.

Chatwork review

Questions people ask

Is Capsule or Chatwork better?: Neither clearly leads. Capsule starts at $19/month and Chatwork at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Chatwork?: Capsule starts at $19/month and Chatwork at On request.
Does Capsule or Chatwork run on more platforms?: Capsule runs on Web, Ios, Android. Chatwork runs on Web.
What is Capsule best used for?: Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Chatwork is typically brought in for.
What can Capsule do that Chatwork cannot?: Capsule covers Contact management, Deal tracking, Task management, Email sync.

Capsule vs Chatwork

Capsule

Chatwork

The short version

Where they differ

What each one covers

Only in Capsule

Only in Chatwork

What people use each for

Capsule

Chatwork

Where each one falls short

Capsule

Chatwork

Pricing, plan by plan

Capsule

Chatwork

Which should you pick?

Choose Capsule if

Choose Chatwork if

Questions people ask

Related pages

More on Capsule

More on Chatwork

Keep looking

Other head to heads