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CRM & Sales · head to head

Capsule CRM vs Chatwork

Capsule CRM logo

Capsule CRM

CRM & Sales

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
Chatwork logo

Chatwork

Communication & Collaboration

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page

Where they differ

Only the attributes on which Capsule CRM and Chatwork actually diverge.

Attributes where Capsule CRM and Chatwork differ
AttributeCapsule CRMChatwork
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
CategoryCRM & SalesCommunication & Collaboration

Identical on both: platforms (Web), user rating (Not yet rated).

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose Chatwork if

Nothing in the data separates Chatwork from Capsule CRM on the points above - pick on price and on how each one feels to use.

Chatwork review

Questions people ask

Is Capsule CRM or Chatwork better?
Neither clearly leads. Capsule CRM starts at Free and Chatwork at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or Chatwork?
Capsule CRM has a free tier; the other does not. Paid plans start at Free for Capsule CRM and On request for Chatwork.
Does Capsule CRM or Chatwork run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. Chatwork starts at On request.
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