Softwr

CRM & Sales · head to head

Capsule vs Google Chat

Capsule logo

Capsule

CRM & Sales

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite
Google Chat logo

Google Chat

Communication & Collaboration

AI-powered team messaging and collaboration

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Google Chat not sold as a standalone product; it is included only with paid Google Workspace subscriptions (Business Standard, Business Plus, Enterprise Standard, Enterprise Plus)

Where they differ

Only the attributes on which Capsule and Google Chat actually diverge.

Attributes where Capsule and Google Chat differ
AttributeCapsuleGoogle Chat
Starting price$19/monthOn request
PlatformsWeb, Ios, AndroidWeb
CategoryCRM & SalesCommunication & Collaboration
Founded2008Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

  • Contact management
  • Deal tracking
  • Task management
  • Email sync
  • Activity timeline
  • Slack
  • Zapier
  • Google Apps

Only in Google Chat

Nothing recorded that Capsule does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Capsule

  • Simple contact and pipeline CRM for a small teamnot Google Chat
  • Tracking deals and follow-up tasksnot Google Chat
  • Linking emails and notes to contact recordsnot Google Chat
  • Multiple sales pipelines on the paid tiersnot Google Chat

Google Chat

No use cases recorded yet. See the Google Chat review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Google Chat

  • Not sold as a standalone product; it is included only with paid Google Workspace subscriptions (Business Standard, Business Plus, Enterprise Standard, Enterprise Plus)
  • Gemini AI features inside Chat, including message summarization and conversation insights, are limited to Business and Enterprise tier Workspace plans

Pricing, plan by plan

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Google Chat

On request

No published plan breakdown. See the Google Chat review.

Which should you pick?

Choose Capsule if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want deal tracking.
Capsule review

Choose Google Chat if

Nothing in the data separates Google Chat from Capsule on the points above - pick on price and on how each one feels to use.

Google Chat review

Questions people ask

Is Capsule or Google Chat better?
Neither clearly leads. Capsule starts at $19/month and Google Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Google Chat?
Capsule starts at $19/month and Google Chat at On request.
Does Capsule or Google Chat run on more platforms?
Capsule runs on Web, Ios, Android. Google Chat runs on Web.
What is Capsule best used for?
Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Google Chat is typically brought in for.
What can Capsule do that Google Chat cannot?
Capsule covers Contact management, Deal tracking, Task management, Email sync.
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Related pages

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