Softwr

Communication · head to head

Chatwork vs Zoom

Chatwork logo

Chatwork

Communication

Group chat for global teams, built to replace email with real-time communication

From
Free
Rated
-
Full reviewWebsite
Zoom logo

Zoom

Communication

Video conferencing that's easy, reliable, and secure

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork free plan limited to 100 users; Zoom cost creep from add-ons increases pricing from $14/user to $25+/user when including Phone and advanced features
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatwork and Zoom actually diverge.

Attributes where Chatwork and Zoom differ
AttributeChatworkZoom
Pricing modelfreemiumsubscription
PlatformsWebWeb, iOS, Android, Windows, macOS
FoundedUnknown2011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Communication).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that Zoom does not also cover.

Only in Zoom

  • HD video & audio
  • Screen sharing
  • Recording & transcripts
  • Virtual backgrounds
  • Breakout rooms
  • Polling & Q&A
  • Chat
  • Whiteboard

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

  • Team communication and collaborationnot Zoom

Zoom

  • Team meetingsnot Chatwork
  • Webinarsnot Chatwork
  • Virtual eventsnot Chatwork
  • Online trainingnot Chatwork
  • Telehealthnot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • Free plan limited to 100 users
  • Free plan message history limited to last 40 days
  • Standard plan pricing: $7/month annual or $8.40/month monthly

Zoom

  • Cost creep from add-ons increases pricing from $14/user to $25+/user when including Phone and advanced features
  • Feature set is overwhelming with complex navigation and too many options
  • Limited analytics and coaching features compared to dedicated contact center platforms
  • Call recording and admin oversight lack strict governance needed for regulated industries

Pricing, plan by plan

Chatwork

Free
  • FreeFree
    • Secure messaging
    • Unlimited group chats
    • 1:1 video calls
  • Standard$7/month
    • All Free features
    • Unlimited message history
    • Group video calls

Zoom

Free
  • BasicFree
    • 100 participants
    • 40-minute group meetings
    • Unlimited 1-on-1 meetings
  • Pro$14.99/month
    • 100 participants
    • 30-hour group meetings
    • Cloud recording (5GB)
  • Business$19.99/month
    • 300 participants
    • Single sign-on
    • Recording transcripts
  • Enterprise$25/month
    • 500 participants
    • Advanced admin features
    • Executive business review

Which should you pick?

Choose Chatwork if

  • You want to start without paying.
Chatwork review

Choose Zoom if

  • You need hd video & audio.
  • You want to start without paying.
  • You work on Web, iOS, Android, Windows, macOS.
  • You also want screen sharing.
Zoom review

Questions people ask

Is Chatwork or Zoom better?
Neither clearly leads. Chatwork starts at Free and Zoom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Zoom?
Chatwork starts at Free and Zoom at Free.
Does Chatwork or Zoom run on more platforms?
Chatwork runs on Web. Zoom runs on Web, iOS, Android, Windows, macOS.
Can I use Chatwork for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwork best used for?
Chatwork is most often used for team communication and collaboration. Of those, team communication and collaboration is not what Zoom is typically brought in for.
What can Chatwork do that Zoom cannot?
Zoom covers HD video & audio, Screen sharing, Recording & transcripts, Virtual backgrounds.

Answered from the vendors’ own pages

Chatwork: How much does Chatwork cost?

Chatwork is free for up to 100 users. The Standard plan costs $7 per month with annual subscription or $8.40 per month with monthly subscription for unlimited users.

Source
Zoom: What are Zoom's main pricing tiers?

Zoom offers a free Basic plan with 40-minute limits for group meetings, Pro at $14.16/user/month, Business at $15.58/user/month with 300 participant capacity, and Enterprise with custom pricing. Additional costs apply for Phone ($10.50/user/month), Webinars, and Rooms.

Source
Chatwork: What is the limit on the Chatwork free plan?

The free plan supports up to 100 users and limits message history to the last 40 days. It includes secure messaging, unlimited group chats, 1:1 video calls, 10GB storage per organization, and task management.

Source
Zoom: What integrations does Zoom support?

Zoom integrates with Salesforce, Slack, Microsoft 365, Google Workspace, HubSpot, Zendesk, and many other business applications, though integration depth varies by partner.

Source
Chatwork: What does the Chatwork Standard plan add?

The Standard plan ($7-8.40/month) adds unlimited message history, group video calls, 10GB storage per user instead of per organization, advanced search, dedicated support, user management controls, and CSV contact import.

Source
Zoom: Can Zoom be used for webinars?

Yes, Zoom Webinars is available as a separate product starting at $66.67 per month, providing larger audience capabilities and specialized webinar features.

Source
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