Softwr

Communication · head to head

Chatwork vs Textline

Chatwork logo

Chatwork

Communication

Group chat for global teams, built to replace email with real-time communication

From
Free
Rated
-
Full reviewWebsite
Textline logo

Textline

Communication

Business texting for teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork free plan limited to 100 users; Textline enterprise plan requires custom quote and demo booking
  • Prices and features above were last checked on 29 August 2026.

Where they differ

Only the attributes on which Chatwork and Textline actually diverge.

Attributes where Chatwork and Textline differ
AttributeChatworkTextline

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web), user rating (Not yet rated), category (Communication).

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

  • Team communication and collaborationnot Textline

Textline

  • Responding to customer support tickets via SMS from a unified inboxnot Chatwork
  • Sending appointment reminders and conducting follow-ups via text messagenot Chatwork
  • Coordinating field teams across job sites with time-sensitive text updatesnot Chatwork
  • Running SMS campaigns to promote sales and capture leads with high engagementnot Chatwork
  • Managing HIPAA-compliant texting for healthcare patient communicationsnot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • Free plan limited to 100 users
  • Free plan message history limited to last 40 days
  • Standard plan pricing: $7/month annual or $8.40/month monthly

Textline

  • Enterprise plan requires custom quote and demo booking
  • Additional message credits cost $0.03 each (purchased in advance)
  • Backup credits cost $0.04 each with minimum 250-credit purchase

Pricing, plan by plan

Chatwork

Free
  • FreeFree
    • Secure messaging
    • Unlimited group chats
    • 1:1 video calls
  • Standard$7/month
    • All Free features
    • Unlimited message history
    • Group video calls

Textline

Free
  • EssentialsFree
    • 600 message credits per month
    • 3 agents included
    • 3 years conversation history
  • ProFree
    • 2000 message credits per month
    • 5 agents included
    • Unlimited conversation history
  • Enterprise$null/month
    • Custom pricing
    • All Pro features
    • Flexible implementation

Which should you pick?

Choose Chatwork if

  • You want to start without paying.
Chatwork review

Choose Textline if

  • You want to start without paying.
Textline review

Questions people ask

Is Chatwork or Textline better?
Neither clearly leads. Chatwork starts at Free and Textline at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Textline?
Chatwork starts at Free and Textline at Free.
Does Chatwork or Textline run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Chatwork for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwork best used for?
Chatwork is most often used for team communication and collaboration. Of those, team communication and collaboration is not what Textline is typically brought in for.

Answered from the vendors’ own pages

Chatwork: How much does Chatwork cost?

Chatwork is free for up to 100 users. The Standard plan costs $7 per month with annual subscription or $8.40 per month with monthly subscription for unlimited users.

Source
Textline: Can I use Textline for free?

Yes, Essentials and Pro tiers are free to get started, with no credit card required. Essentials includes 600 message credits and 3 agents monthly. Pro includes 2000 credits and 5 agents. Enterprise requires a custom quote.

Source
Chatwork: What is the limit on the Chatwork free plan?

The free plan supports up to 100 users and limits message history to the last 40 days. It includes secure messaging, unlimited group chats, 1:1 video calls, 10GB storage per organization, and task management.

Source
Textline: How much do extra message credits cost?

Additional message credits cost $0.03 per credit. Backup credits are available at $0.04 each with a minimum purchase of 250 credits.

Source
Chatwork: What does the Chatwork Standard plan add?

The Standard plan ($7-8.40/month) adds unlimited message history, group video calls, 10GB storage per user instead of per organization, advanced search, dedicated support, user management controls, and CSV contact import.

Source
Textline: What are the costs for phone number registration?

10DLC registration costs $15 per campaign per month via The Campaign Registry. Toll-free numbers do not have a monthly registration fee.

Source
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