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Botpress vs Missive

Botpress logo

Botpress

Live Chat

Open-source chatbot platform and framework

From
Free
Free plan
Yes
Full reviewWebsite
Missive logo

Missive

Customer Support

Team inbox and chat for productive teams

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Botpress dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs; Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • They diverge on capability: Botpress covers Visual bot builder, Missive covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Botpress and Missive actually diverge.

Attributes where Botpress and Missive differ
AttributeBotpressMissive
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Ios, Android, Mac, Windows
CategoryLive ChatCustomer Support
Founded20162015

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Slack
  • Teams
  • Messenger
  • On-premise support

Only in Missive

  • Shared inbox
  • Team chat
  • Email
  • Tasks
  • Calendar
  • SMS
  • Asana
  • Trello

Both cover

  • WhatsApp

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • AI customer support ticketing and refund processingnot Missive
  • Multi-channel helpdesk automation with escalationnot Missive
  • Self-service account updates and order correctionsnot Missive
  • Proactive customer outreach and retentionnot Missive

Missive

  • Shared team inbox across email, SMS and social messagesnot Botpress
  • Collaborating on customer conversations with internal comments and tasksnot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Pricing, plan by plan

Botpress

Free
  • Standard$9000/year
    • Up to 4 seats
    • 1,200 conversations per month
    • No per-seat cost

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose Missive if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want team chat.
Missive review

Questions people ask

Is Botpress or Missive better?
Neither clearly leads. Botpress starts at Free and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Missive?
Botpress starts at Free and Missive at Free.
Does Botpress or Missive run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Missive runs on Web, Ios, Android, Mac, Windows.
Can I use Botpress for free?
Both have a free tier, so you can try either at no cost before committing.
What is Botpress best used for?
Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what Missive is typically brought in for.
What can Botpress do that Missive cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Missive covers Shared inbox, Team chat, Email, Tasks. Both handle WhatsApp.

Answered from the vendors’ own pages

Botpress: How much does Botpress cost?

Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.

Source
Missive: How much does Missive cost per month?

Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).

Source
Botpress: Is there a free Botpress plan?

Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.

Source
Missive: Is there a free trial available?

Yes, Missive offers a 30-day free trial with no credit card required to start.

Source
Botpress: What does Botpress include compared to Zendesk or Intercom?

Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.

Source
Missive: Does Missive offer yearly billing discounts?

Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.

Source
Missive: Which plan includes SSO authentication?

The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.

Source
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