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Live Chat & Chatbots · head to head

Botpress vs Freshservice

Botpress logo

Botpress

Live Chat & Chatbots

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Botpress covers Visual bot builder, Freshservice covers Incident management.

Where they differ

Only the attributes on which Botpress and Freshservice actually diverge.

Attributes where Botpress and Freshservice differ
AttributeBotpressFreshservice
Starting priceFree$19/month
Pricing modelopen-sourcesubscription
Free tierYesNo
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support
Founded20162010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Teams
  • Messenger
  • WhatsApp
  • On-premise support

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Freshservice
  • Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Botpress
  • Asset management and change control for IT teamsnot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Botpress

Free

No published plan breakdown. See the Botpress review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Botpress or Freshservice better?
Neither clearly leads. Botpress starts at Free and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Freshservice?
Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and $19/month for Freshservice.
Does Botpress or Freshservice run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Freshservice runs on Web, Ios, Android.
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Botpress best used for?
Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what Freshservice is typically brought in for.
What can Botpress do that Freshservice cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Slack.
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