Is Botpress or Chatwoot better?

Neither clearly leads. Botpress starts at Free and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Botpress or Chatwoot?

Botpress starts at Free and Chatwoot at Free.

Does Botpress or Chatwoot run on more platforms?

Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Chatwoot runs on Web, Cloud, Self-hosted.

Can I use Botpress for free?

Both have a free tier, so you can try either at no cost before committing.

What is Botpress best used for?

Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what Chatwoot is typically brought in for.

What can Botpress do that Chatwoot cannot?

Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Both handle Slack, WhatsApp, Self-hosted support.

Live Chat · head to head

Botpress vs Chatwoot

Botpress

Live Chat

Open-source chatbot platform and framework

From: Free
Free plan: Yes

Full review Website

Chatwoot

Customer Support

Open-source customer engagement platform

From: Free
Free plan: Yes

Full review Website

The short version

Each has a real cost: Botpress dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs; Chatwoot free plan limited to 2 agents and 500 conversations per month
They diverge on capability: Botpress covers Visual bot builder, Chatwoot covers Live chat.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Botpress and Chatwoot actually diverge.

Attributes where Botpress and Chatwoot differ
Attribute	Botpress	Chatwoot
Pricing model	subscription	Unknown
Platforms	Open-source (self-hosted), Cloud-managed (Botpress Cloud)	Web, Cloud, Self-hosted
Category	Live Chat	Customer Support
Founded	2016	2017

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

Visual bot builder
NLU integration
Multi-channel support
Analytics
Teams
Messenger
On-premise support
Cloud support

Only in Chatwoot

Live chat
Email inbox
Social channels
Knowledge base
Chatbots
Reports
Telegram
Line

Both cover

Slack
WhatsApp
Self-hosted support

What people use each for

The jobs each tool is most often brought in to do.

Botpress

AI customer support ticketing and refund processingnot Chatwoot
Multi-channel helpdesk automation with escalationnot Chatwoot
Self-service account updates and order correctionsnot Chatwoot
Proactive customer outreach and retentionnot Chatwoot

Chatwoot

Self-hosted supportnot Botpress
Privacy-first chatnot Botpress
Multi-channel supportnot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Chatwoot

Free plan limited to 2 agents and 500 conversations per month
Self-hosted option requires managing infrastructure, updates, and external messaging costs
Smaller ecosystem and community compared to Zendesk or Intercom
AI features require credit consumption and additional configuration

Pricing, plan by plan

Botpress

Free

Standard$9000/year
- Up to 4 seats
- 1,200 conversations per month
- No per-seat cost

Chatwoot

Free

HackerFree
- 2 agents
- 500 conversations per month
- 1 live chat channel
Startups$19/month
- Unlimited agents
- Unlimited conversations

Which should you pick?

Choose Botpress if

You need visual bot builder.
You want to start without paying.
You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
You also want nlu integration.

Botpress review

Choose Chatwoot if

You need live chat.
You want to start without paying.
You work on Web, Cloud, Self-hosted.
You also want email inbox.

Chatwoot review

Questions people ask

Is Botpress or Chatwoot better?: Neither clearly leads. Botpress starts at Free and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Chatwoot?: Botpress starts at Free and Chatwoot at Free.
Does Botpress or Chatwoot run on more platforms?: Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Chatwoot runs on Web, Cloud, Self-hosted.
Can I use Botpress for free?: Both have a free tier, so you can try either at no cost before committing.
What is Botpress best used for?: Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what Chatwoot is typically brought in for.
What can Botpress do that Chatwoot cannot?: Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Both handle Slack, WhatsApp, Self-hosted support.

Answered from the vendors’ own pages

Botpress: How much does Botpress cost?

Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.

Source

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source

Botpress: Is there a free Botpress plan?

Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.

Source

Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source

Botpress: What does Botpress include compared to Zendesk or Intercom?

Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.

Source

Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source

Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source

Botpress vs Chatwoot

Botpress

Chatwoot

The short version

Where they differ

What each one covers

Only in Botpress

Only in Chatwoot

Both cover

What people use each for

Botpress

Chatwoot

Where each one falls short

Botpress

Chatwoot

Pricing, plan by plan

Botpress

Chatwoot

Which should you pick?

Choose Botpress if

Choose Chatwoot if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Botpress

More on Chatwoot

Keep looking

Other head to heads