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Kore.ai vs Missive

Kore.ai logo

Kore.ai

Live Chat

Enterprise conversational AI platform

From
On request
Free plan
No
Full reviewWebsite
Missive logo

Missive

Customer Support

Team inbox and chat for productive teams

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Missive has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kore.ai no pricing published; pricing is custom and quote-based; Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • They diverge on capability: Kore.ai covers Conversational AI, Missive covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kore.ai and Missive actually diverge.

Attributes where Kore.ai and Missive differ
AttributeKore.aiMissive
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, Ios, Android, Mac, Windows
CategoryLive ChatCustomer Support
Founded20142015

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API

Only in Missive

  • Shared inbox
  • Team chat
  • Email
  • Tasks
  • Calendar
  • WhatsApp
  • SMS
  • Asana

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Missive
  • Lead generationnot Missive
  • Customer supportnot Missive
  • Sales automationnot Missive

Missive

  • Shared team inbox across email, SMS and social messagesnot Kore.ai
  • Collaborating on customer conversations with internal comments and tasksnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • No pricing published; pricing is custom and quote-based
  • Requires direct sales engagement through 'Request a Demo' or 'Get in touch' forms

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Missive if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want team chat.
Missive review

Questions people ask

Is Kore.ai or Missive better?
Neither clearly leads. Kore.ai starts at On request and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Missive?
Missive has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for Missive.
Does Kore.ai or Missive run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Missive runs on Web, Ios, Android, Mac, Windows.
Can I use Missive for free?
Yes. Missive has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Missive is typically brought in for.
What can Kore.ai do that Missive cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Missive covers Shared inbox, Team chat, Email, Tasks. Both handle Web support.

Answered from the vendors’ own pages

Kore.ai: How much does Kore.ai cost?

Kore.ai does not publish standard pricing. The company positions itself as an enterprise platform serving large organizations in banking, healthcare, and retail, with costs customized based on deployment scope, usage, and enterprise requirements.

Source
Missive: How much does Missive cost per month?

Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).

Source
Kore.ai: How do I get pricing for Kore.ai?

Contact Kore.ai through their 'Request a Demo', 'Talk to an Expert', or 'Submit RFP' options on the website to receive a custom quote.

Source
Missive: Is there a free trial available?

Yes, Missive offers a 30-day free trial with no credit card required to start.

Source
Missive: Does Missive offer yearly billing discounts?

Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.

Source
Missive: Which plan includes SSO authentication?

The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.

Source
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