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Customer Support · head to head

Missive vs Verloop.io

Missive logo

Missive

Customer Support

Team inbox and chat for productive teams

From
Free
Free plan
Yes
Full reviewWebsite
Verloop.io logo

Verloop.io

Live Chat

Conversational AI platform for customer support automation

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • They diverge on capability: Missive covers Shared inbox, Verloop.io covers NLP-powered chatbot.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Missive and Verloop.io actually diverge.

Attributes where Missive and Verloop.io differ
AttributeMissiveVerloop.io
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, Android, Mac, WindowsWeb, Mobile, Messenger, WhatsApp, Instagram
CategoryCustomer SupportLive Chat

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Missive

  • Shared inbox
  • Team chat
  • Email
  • Tasks
  • Calendar
  • SMS
  • Asana
  • Trello

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Multi-language support
  • Sentiment analysis
  • Salesforce
  • Zendesk
  • Freshdesk

Both cover

  • WhatsApp
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Missive

  • Shared team inbox across email, SMS and social messagesnot Verloop.io
  • Collaborating on customer conversations with internal comments and tasksnot Verloop.io

Verloop.io

  • Customer support automationnot Missive
  • Lead qualificationnot Missive
  • FAQ automationnot Missive
  • Appointment bookingnot Missive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Pricing, plan by plan

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Which should you pick?

Choose Missive if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want team chat.
Missive review

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Questions people ask

Is Missive or Verloop.io better?
Neither clearly leads. Missive starts at Free and Verloop.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Missive or Verloop.io?
Missive starts at Free and Verloop.io at Free.
Does Missive or Verloop.io run on more platforms?
Missive runs on Web, Ios, Android, Mac, Windows. Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram.
Can I use Missive for free?
Both have a free tier, so you can try either at no cost before committing.
What is Missive best used for?
Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Verloop.io is typically brought in for.
What can Missive do that Verloop.io cannot?
Missive covers Shared inbox, Team chat, Email, Tasks. Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support. Both handle WhatsApp, Web support, Android support.

Answered from the vendors’ own pages

Missive: How much does Missive cost per month?

Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).

Source
Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Missive: Is there a free trial available?

Yes, Missive offers a 30-day free trial with no credit card required to start.

Source
Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Missive: Does Missive offer yearly billing discounts?

Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.

Source
Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Missive: Which plan includes SSO authentication?

The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.

Source
Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
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