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Customer Support · head to head

Missive vs Pure Chat

Missive logo

Missive

Customer Support

Team inbox and chat for productive teams

From
Free
Free plan
Yes
Full reviewWebsite
Pure Chat logo

Pure Chat

Live Chat

Simple and affordable live chat for any business

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Pure Chat growth plan limited to 1 website and 100 SMS notifications
  • They diverge on capability: Missive covers Shared inbox, Pure Chat covers Live chat widget.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Missive and Pure Chat actually diverge.

Attributes where Missive and Pure Chat differ
AttributeMissivePure Chat
PlatformsWeb, Ios, Android, Mac, WindowsWeb, Mobile app, IOS, Android
CategoryCustomer SupportLive Chat
Founded20152011

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Missive

  • Shared inbox
  • Team chat
  • Email
  • Tasks
  • Calendar
  • WhatsApp
  • SMS
  • Asana

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • Salesforce
  • API
  • Mobile app support
  • IOS support

Both cover

  • HubSpot
  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Missive

  • Shared team inbox across email, SMS and social messagesnot Pure Chat
  • Collaborating on customer conversations with internal comments and tasksnot Pure Chat

Pure Chat

  • Customer support chatnot Missive
  • Website engagementnot Missive
  • Lead capturenot Missive
  • Sales chatnot Missive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Pure Chat

  • Growth plan limited to 1 website and 100 SMS notifications
  • Additional operators cost extra: $13-$15/month per operator depending on plan and billing
  • Growth plan has significantly lower limits than PRO

Pricing, plan by plan

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

Pure Chat

Free
  • Growth$49/month
    • 4 users/operators
    • 1 website
    • 100 SMS notifications
  • Growth Annual$39/month
    • Annual billing saves 20% off monthly rate
  • PRO$99/month
    • 10 users/operators
    • Unlimited websites
    • 1,000 SMS notifications
  • PRO Annual$79/month
    • Annual billing saves 20% off monthly rate

Which should you pick?

Choose Missive if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want team chat.
Missive review

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Questions people ask

Is Missive or Pure Chat better?
Neither clearly leads. Missive starts at Free and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Missive or Pure Chat?
Missive starts at Free and Pure Chat at Free.
Does Missive or Pure Chat run on more platforms?
Missive runs on Web, Ios, Android, Mac, Windows. Pure Chat runs on Web, Mobile app, IOS, Android.
Can I use Missive for free?
Both have a free tier, so you can try either at no cost before committing.
What is Missive best used for?
Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Pure Chat is typically brought in for.
What can Missive do that Pure Chat cannot?
Missive covers Shared inbox, Team chat, Email, Tasks. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle HubSpot, Zapier, Web support, Android support.

Answered from the vendors’ own pages

Missive: How much does Missive cost per month?

Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).

Source
Pure Chat: How much does PureChat cost?

PureChat's Growth plan costs $49/month (or $39/month annually) with 4 users and 1 website. The PRO plan is $99/month (or $79/month annually) with 10 users and unlimited websites.

Source
Missive: Is there a free trial available?

Yes, Missive offers a 30-day free trial with no credit card required to start.

Source
Pure Chat: Does PureChat offer a free trial?

Yes, PureChat offers a free 30-day trial of the PRO plan to prospective customers.

Source
Missive: Does Missive offer yearly billing discounts?

Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.

Source
Pure Chat: What is the difference between Growth and PRO plans?

Growth includes 4 users and 1 website with 100 SMS notifications per month. PRO includes 10 users, unlimited websites, and 1,000 SMS notifications. Additional operators can be added for $8-$15/month.

Source
Missive: Which plan includes SSO authentication?

The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.

Source
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