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Botpress vs Dixa

Botpress logo

Botpress

Live Chat

Open-source chatbot platform and framework

From
Free
Free plan
Yes
Full reviewWebsite
Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Free plan
No
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: Botpress dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: Botpress covers Visual bot builder, Dixa covers Unified inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Botpress and Dixa actually diverge.

Attributes where Botpress and Dixa differ
AttributeBotpressDixa
Starting priceFree$39/month
Free tierYesNo
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Ios, Android
CategoryLive ChatCustomer Support
Founded20162015

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Slack
  • Teams
  • Messenger
  • WhatsApp

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • AI customer support ticketing and refund processingnot Dixa
  • Multi-channel helpdesk automation with escalationnot Dixa
  • Self-service account updates and order correctionsnot Dixa
  • Proactive customer outreach and retentionnot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Botpress
  • Routing conversations to agents by skill and customer datanot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

Botpress

Free
  • Standard$9000/year
    • Up to 4 seats
    • 1,200 conversations per month
    • No per-seat cost

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is Botpress or Dixa better?
Neither clearly leads. Botpress starts at Free and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Dixa?
Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and $39/month for Dixa.
Does Botpress or Dixa run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Dixa runs on Web, Ios, Android.
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Botpress best used for?
Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what Dixa is typically brought in for.
What can Botpress do that Dixa cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Dixa covers Unified inbox, Smart routing, Native phone, Live chat.

Answered from the vendors’ own pages

Botpress: How much does Botpress cost?

Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.

Source
Dixa: How much does Dixa cost?

Dixa agent-based plans range from €89 to €179 per agent per month depending on tier and features, with AI priced separately at €0.35 per conversation.

Source
Botpress: Is there a free Botpress plan?

Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.

Source
Dixa: Does Dixa charge per-seat AI add-ons?

No, Dixa charges a flat €0.35 per conversation for AI with no per-seat AI add-on fee and no volume cap, making costs scale with customer inquiries rather than team size.

Source
Botpress: What does Botpress include compared to Zendesk or Intercom?

Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.

Source
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