Softwr

Customer Support · head to head

Help Scout vs Missive

Help Scout logo

Help Scout

Customer Support

Customer service software that people love

From
Free
Rated
-
Full reviewWebsite
Missive logo

Missive

Customer Support

Team inbox and chat for productive teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Help Scout the free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier; Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • They diverge on capability: Help Scout covers Knowledge base, Missive covers Team chat.

Where they differ

Only the attributes on which Help Scout and Missive actually diverge.

Attributes where Help Scout and Missive differ
AttributeHelp ScoutMissive
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Mac, Windows
Founded20112015

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Help Scout

  • Knowledge base
  • Live chat
  • Customer profiles
  • Workflows
  • Reporting
  • Slack
  • Salesforce
  • Jira

Only in Missive

  • Team chat
  • Email
  • Tasks
  • Calendar
  • WhatsApp
  • SMS
  • Asana
  • Trello

Both cover

  • Shared inbox
  • HubSpot
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Help Scout

  • Shared inbox and help desk for customer support teamsnot Missive
  • Publishing a knowledge base alongside email and chat supportnot Missive

Missive

  • Shared team inbox across email, SMS and social messagesnot Help Scout
  • Collaborating on customer conversations with internal comments and tasksnot Help Scout

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Help Scout

  • The free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier
  • Inboxes are rationed by plan, at 1 on free, 5 on Plus and 10 on Pro
  • Each plan also caps users, at 25 on Standard and 50 on Plus
  • The Pro plan at $75 per user per month carries a 10 user minimum, so the entry cost is $750 a month
  • SSO, SAML and HIPAA compliance are Pro only
  • AI Answers is billed separately at $0.75 per resolution on top of the seat price

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Pricing, plan by plan

Help Scout

Free
  • Standard$20/month
    • 2 mailboxes
    • 1 Docs site
    • Email & live chat
  • Plus$40/month
    • 5 mailboxes
    • Custom fields
    • Advanced permissions
  • Pro$65/month
    • 25 mailboxes
    • Enterprise security
    • HIPAA compliance

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

Which should you pick?

Choose Help Scout if

  • You need knowledge base.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Help Scout review

Choose Missive if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want email.
Missive review

Questions people ask

Is Help Scout or Missive better?
Neither clearly leads. Help Scout starts at Free and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Help Scout or Missive?
Help Scout starts at Free and Missive at Free.
Does Help Scout or Missive run on more platforms?
Help Scout runs on Web, Ios, Android. Missive runs on Web, Ios, Android, Mac, Windows.
Can I use Help Scout for free?
Both have a free tier, so you can try either at no cost before committing.
What is Help Scout best used for?
Help Scout is most often used for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support. Of those, shared inbox and help desk for customer support teams and publishing a knowledge base alongside email and chat support are not what Missive is typically brought in for.
What can Help Scout do that Missive cannot?
Help Scout covers Knowledge base, Live chat, Customer profiles, Workflows. Missive covers Team chat, Email, Tasks, Calendar. Both handle Shared inbox, HubSpot, GDPR, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Help Scout

More on Missive

Keep looking

Other head to heads