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Customer Support · head to head

BMC Helix vs Lusha

BMC Helix logo

BMC Helix

Customer Support

AI-driven IT service management for the modern enterprise

From
On request
Free plan
No
Full reviewWebsite
Lusha logo

Lusha

CRM

B2B contact and company intelligence

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Lusha has a free tier, so it costs nothing to try first.
  • Each has a real cost: BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026; Lusha teams over 5 users must contact sales for configuration; no published per-user limits for standard plans
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which BMC Helix and Lusha actually diverge.

Attributes where BMC Helix and Lusha differ
AttributeBMC HelixLusha
Starting priceOn requestFree
Pricing modelquotefreemium
Free tierNoYes
CategoryCustomer SupportCRM
FoundedUnknown2016

Identical on both: platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BMC Helix

Nothing recorded that Lusha does not also cover.

Only in Lusha

  • Contact database
  • Email search
  • Company intelligence
  • Email verification
  • Chrome extension
  • Integrations
  • Salesforce
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

BMC Helix

  • Self-service IT support with agentic AI assistance and conversational searchnot Lusha
  • Predictive issue prevention and root cause analysis automationnot Lusha
  • Incident correlation connecting related alerts and eventsnot Lusha
  • Infrastructure asset discovery and service dependency visibilitynot Lusha
  • AIOps automation for root cause analysis and remediationnot Lusha

Lusha

  • Lead generationnot BMC Helix
  • Contact researchnot BMC Helix
  • Email verificationnot BMC Helix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Lusha

  • Teams over 5 users must contact sales for configuration; no published per-user limits for standard plans
  • Unused credits on monthly plans roll over but cap at twice the monthly limit, creating potential waste
  • Annual plans do not roll over unused credits; they reset at cycle end

Pricing, plan by plan

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Lusha

Free
  • FreeFree
    • 40 credits per month
    • Basic prospecting features
    • Browser extension
  • Starter$49.9/month
    • 400 credits per month
    • All Free plan features
  • Professional$69.9/month
    • 600 credits per month
    • All Starter features
  • Premium$399.9/month
    • 3,400 credits per month
    • All Professional features

Which should you pick?

Choose BMC Helix if

Nothing in the data separates BMC Helix from Lusha on the points above - pick on price and on how each one feels to use.

BMC Helix review

Choose Lusha if

  • You need contact database.
  • You want to start without paying.
  • You also want email search.
Lusha review

Questions people ask

Is BMC Helix or Lusha better?
Neither clearly leads. BMC Helix starts at On request and Lusha at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BMC Helix or Lusha?
Lusha has a free tier; the other does not. Paid plans start at On request for BMC Helix and Free for Lusha.
Does BMC Helix or Lusha run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Lusha for free?
Yes. Lusha has a free tier, so you can try it without paying. BMC Helix starts at On request.
What is BMC Helix best used for?
BMC Helix is most often used for self-service it support with agentic ai assistance and conversational search, predictive issue prevention and root cause analysis automation, incident correlation connecting related alerts and events, infrastructure asset discovery and service dependency visibility. Of those, self-service it support with agentic ai assistance and conversational search and predictive issue prevention and root cause analysis automation are not what Lusha is typically brought in for.
What can BMC Helix do that Lusha cannot?
Lusha covers Contact database, Email search, Company intelligence, Email verification.

Answered from the vendors’ own pages

BMC Helix: How is BMC Helix priced?

BMC Helix does not publish specific pricing details publicly. Pricing is available through the 'Request Pricing' link or by contacting a BMC sales representative directly.

Source
Lusha: What does Lusha's Free plan include?

Lusha's Free plan provides 40 credits per month at no cost. It includes basic prospecting features, browser extension access, and CRM integrations. Credits are used for email reveals (1 credit per contact) and phone numbers (10 credits per contact).

Source
Lusha: How do Lusha credits work and what is the credit rollover policy?

Lusha uses a credit system where email reveals cost 1 credit and phone reveals cost 10 credits per contact. On monthly plans, unused credits roll over and accumulate up to twice your monthly credit limit. Annual plans reset unused credits at the cycle's end without rollover.

Source
Lusha: What is the annual pricing for Lusha plans?

Lusha offers annual pricing at a discount: Starter is $449.10/year (4,800 credits annually), Professional is $587.16/year (7,200 credits), and Premium is $3,119.21/year (40,800 credits). Annual plans are cheaper per credit than monthly but do not roll over unused credits.

Source
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