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Software · head to head

BMC Helix vs Freshservice

B

BMC Helix

Software

AI-driven IT service management for the modern enterprise

From
On request
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up

Where they differ

Only the attributes on which BMC Helix and Freshservice actually diverge.

Attributes where BMC Helix and Freshservice differ
AttributeBMC HelixFreshservice
Starting priceOn request$19/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
FoundedUnknown2010

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BMC Helix

Nothing recorded that Freshservice does not also cover.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

BMC Helix

No use cases recorded yet. See the BMC Helix review.

Freshservice

  • IT service management and internal help desk ticketingnot BMC Helix
  • Asset management and change control for IT teamsnot BMC Helix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose BMC Helix if

Nothing in the data separates BMC Helix from Freshservice on the points above - pick on price and on how each one feels to use.

BMC Helix review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is BMC Helix or Freshservice better?
Neither clearly leads. BMC Helix starts at On request and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BMC Helix or Freshservice?
BMC Helix starts at On request and Freshservice at $19/month.
Does BMC Helix or Freshservice run on more platforms?
BMC Helix runs on Web. Freshservice runs on Web, Ios, Android.
What can BMC Helix do that Freshservice cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base.
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