Customer Support · alternatives
Alternatives to BMC Helix
19 customer support tools sit alongside BMC Helix in this directory. Below is what separates each from BMC Helix on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 19
- With a free tier
- 9
- Cheaper to start
- -
- BMC Helix starts at
- On request
Why people look past BMC Helix
Only what the record supports. Each point below is a figure on the BMC Helix entry measured against the tools listed beside it.
There is no free tier
The record for BMC Helix carries no free tier, so evaluating it means paying first. 9 of the 19 alternatives below can be used without paying.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
Customer service suite with live chat and automation
- Can be used without paying; BMC Helix cannot.
- Publishes an entry price of Free, where BMC Helix does not.
- Sold on a subscription model rather than quote.
Customer service software for scaling companies
- Can be used without paying; BMC Helix cannot.
- Publishes an entry price of Free, where BMC Helix does not.
- Sold on a subscription model rather than quote.
Cloud contact center from AWS
- Can be used without paying; BMC Helix cannot.
- Publishes an entry price of Free, where BMC Helix does not.
- Sold on a usage-based model rather than quote.
Gmail-based help desk
- Can be used without paying; BMC Helix cannot.
- Publishes an entry price of Free, where BMC Helix does not.
- Sold on a subscription model rather than quote.
High-velocity service management
- Can be used without paying; BMC Helix cannot.
- Publishes an entry price of Free, where BMC Helix does not.
- Sold on a subscription model rather than quote.
Open-source customer engagement platform
- Can be used without paying; BMC Helix cannot.
- Publishes an entry price of $19/month, where BMC Helix does not.
Every BMC Helix alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| BMC Helix (this page) | On request | Quote | - | |
| Customerly | Free | Subscription | 4 | vs BMC Helix |
| HubSpot Service Hub | Free | Subscription | 4 | vs BMC Helix |
| Amazon Connect | Free | Usage-based | 1 | vs BMC Helix |
| Hiver | Free | Subscription | 4 | vs BMC Helix |
| Jira Service Management | Free | Subscription | 4 | vs BMC Helix |
| Chatwoot | Free, then $19/month | - | 2 | vs BMC Helix |
| LiveAgent | Free | Subscription | 4 | vs BMC Helix |
| Freshworks Customer Service Suite | Free, then $19/agent-per-month | - | - | vs BMC Helix |
| Help Scout | Free, then $20/month | Subscription | 3 | vs BMC Helix |
| Klaus | $50/month | - | 1 | vs BMC Helix |
| Front | $25/month per seat | Subscription | - | vs BMC Helix |
| Groove | $12/month | Subscription | 3 | vs BMC Helix |
| Freshservice | $19/month | Subscription | 4 | vs BMC Helix |
| Kustomer | On request | Quote | - | vs BMC Helix |
| Gladly | $180/month | Subscription | 2 | vs BMC Helix |
| DelightChat | $29/month | - | 3 | vs BMC Helix |
| HappyFox | $29/month | Subscription | 4 | vs BMC Helix |
| Dixa | $39/month | Subscription | 3 | vs BMC Helix |
| Dialpad Contact Center | $95/month | Subscription | 3 | vs BMC Helix |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the BMC Helix badges page.
Cheaper ways to solve the same problem
Free to start (9)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- Customerly , Free
- HubSpot Service Hub , Free
- Amazon Connect , Free
- Hiver , Free
- Jira Service Management , Free
- Chatwoot , Free, then $19/month
- LiveAgent , Free
- Freshworks Customer Service Suite , Free, then $19/agent-per-month
What you would be giving up
The record we hold does not list what BMC Helix is typically used for, so there is no honest way to enumerate what a switch would cost you from this page alone.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If BMC Helix is broadly right and the question is cost, the BMC Helix pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.
BMC Helix runs on not recorded. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about BMC Helix alternatives
- What are the main alternatives to BMC Helix?
- 19 other customer support tools are listed in this directory, led by Customerly, HubSpot Service Hub, Amazon Connect, Hiver. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to BMC Helix?
- 9 of the alternatives listed here can be used without paying: Customerly, HubSpot Service Hub, Amazon Connect, Hiver, Jira Service Management.
- Why do people look for an alternative to BMC Helix?
- On the figures on record, one thing stands out: there is no free tier. Each is set out with the numbers behind it above.
- What would I give up by switching from BMC Helix?
- The record we hold does not list what BMC Helix is typically used for, so the honest answer is to check the side-by-side comparison for whichever alternative you are considering. Each one puts the two full feature records against each other.
- Is there an open-source alternative to BMC Helix?
- None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these BMC Helix alternatives chosen?
- They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored slot runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare BMC Helix against one of these directly?
- Every alternative below has a side-by-side page against BMC Helix covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer support tool?
- No. It covers what this directory holds in the Customer Support category, 19 tools beside BMC Helix. The category page lists the rest of the catalogue as it grows.