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Customer Support · head to head

BMC Helix vs Cloze

BMC Helix logo

BMC Helix

Customer Support

AI-driven IT service management for the modern enterprise

From
On request
Free plan
No
Full reviewWebsite
Cloze logo

Cloze

CRM

Relationship management for professionals

From
$50/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026; Cloze four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which BMC Helix and Cloze actually diverge.

Attributes where BMC Helix and Cloze differ
AttributeBMC HelixCloze
Starting priceOn request$50/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportCRM
FoundedUnknown2012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BMC Helix

Nothing recorded that Cloze does not also cover.

Only in Cloze

  • Contact management
  • Communication history
  • Relationship insights
  • Task management
  • Integration aggregation
  • Gmail
  • Outlook
  • LinkedIn

What people use each for

The jobs each tool is most often brought in to do.

BMC Helix

  • Self-service IT support with agentic AI assistance and conversational searchnot Cloze
  • Predictive issue prevention and root cause analysis automationnot Cloze
  • Incident correlation connecting related alerts and eventsnot Cloze
  • Infrastructure asset discovery and service dependency visibilitynot Cloze
  • AIOps automation for root cause analysis and remediationnot Cloze

Cloze

  • CRM that builds contact records automatically from email and calendarnot BMC Helix
  • Tracking relationships and follow ups without manual data entrynot BMC Helix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Cloze

  • Four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
  • Campaign automation, marketing mail and generative AI require the Business Platinum plan at $42 per user per month
  • Lead routing, sub team hierarchies and enterprise controls are Platinum only
  • Even the Business Gold plan at $29 per user excludes the matching engine and lead capture
  • The concierge service is an add on at $20 per user per month with a $500 monthly minimum
  • Every published rate assumes annual billing

Pricing, plan by plan

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Cloze

$50/month
  • Professional$50/month
    • Contact management
    • Communication history
    • Insights
  • Team$100/month
    • Everything in Professional
    • Team collaboration
    • Advanced analytics

Which should you pick?

Choose BMC Helix if

Nothing in the data separates BMC Helix from Cloze on the points above - pick on price and on how each one feels to use.

BMC Helix review

Choose Cloze if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want communication history.
Cloze review

Questions people ask

Is BMC Helix or Cloze better?
Neither clearly leads. BMC Helix starts at On request and Cloze at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BMC Helix or Cloze?
BMC Helix starts at On request and Cloze at $50/month.
Does BMC Helix or Cloze run on more platforms?
BMC Helix runs on Web. Cloze runs on Web, Ios, Android.
What is BMC Helix best used for?
BMC Helix is most often used for self-service it support with agentic ai assistance and conversational search, predictive issue prevention and root cause analysis automation, incident correlation connecting related alerts and events, infrastructure asset discovery and service dependency visibility. Of those, self-service it support with agentic ai assistance and conversational search and predictive issue prevention and root cause analysis automation are not what Cloze is typically brought in for.
What can BMC Helix do that Cloze cannot?
Cloze covers Contact management, Communication history, Relationship insights, Task management.

Answered from the vendors’ own pages

BMC Helix: How is BMC Helix priced?

BMC Helix does not publish specific pricing details publicly. Pricing is available through the 'Request Pricing' link or by contacting a BMC sales representative directly.

Source
Cloze: Does Cloze offer a free trial?

Yes. Cloze offers a 14-day free trial for all plans with no credit card required. This applies to Pro, Business Silver, Business Gold, and Business Platinum tiers.

Source
Cloze: What is the difference between monthly and annual billing at Cloze?

Cloze offers both month-to-month and annual subscription options. Annual billing provides a discount. For example, Cloze Pro is $17/month annually but $19.99/month on month-to-month billing.

Source
Cloze: What does Cloze's Business Platinum plan cost?

Cloze Business Platinum (their most popular plan) costs $42/user/month on annual billing or $49.99/user/month on month-to-month billing. It includes matching engine, smart templates, lead capture, campaign automation, and enterprise controls.

Source
Cloze: Does Cloze offer team collaboration features?

Yes, starting with Business Silver ($21/user/month annual). Team features include collaborative work, responsibility assignment, privacy settings management, and team analytics. Higher tiers unlock more advanced team controls and custom fields.

Source
Cloze: Does Cloze offer additional services beyond standard plans?

Yes. Cloze offers a Concierge Service at $20/user/month (minimum $500/month) that includes personalized training, a dedicated customer success manager, and data import assistance.

Source
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