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Travel · head to head

Bokun vs Travelport Smartpoint

Bokun logo

Bokun

Travel

Tour and activity booking platform tied to Viator distribution, from free to $499 a month

From
Free
Rated
-
Full reviewWebsite
Travelport Smartpoint logo

Travelport Smartpoint

Travel

Travelport GDS booking desktop for travel agents, now on version 12

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Bokun has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bokun viator bookings are exempt from the booking fee while your own direct bookings are not, so the pricing structure rewards selling through the parent marketplace rather than through your own site.; Travelport Smartpoint travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • They diverge on capability: Bokun covers Channel manager, Travelport Smartpoint covers Graphical and cryptic modes.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Bokun and Travelport Smartpoint actually diverge.

Attributes where Bokun and Travelport Smartpoint differ
AttributeBokunTravelport Smartpoint
Starting priceFreeOn request
Pricing modelPer month plus a booking feequote
Free tierYesNo
PlatformsWeb, iOS, AndroidWindows, Web

Identical on both: user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bokun

  • Channel manager
  • Booking widgets
  • Marketplace
  • Product and availability setup
  • Offline bookings
  • Vouchers and redemption

Only in Travelport Smartpoint

  • Graphical and cryptic modes
  • Multi-GDS content
  • Smartpoint Cloud
  • Automation scripting
  • Marketplace distribution
  • Queue and PNR management

What people use each for

The jobs each tool is most often brought in to do.

Bokun

  • An operator already doing significant Viator volume who wants that channel to cost nothing in software feesnot Travelport Smartpoint
  • A city tour company reselling partner products and taking commission through the Bokun marketplacenot Travelport Smartpoint
  • An operator wanting a fixed monthly subscription rather than a percentage of every booking as FareHarbor chargesnot Travelport Smartpoint
  • A business taking most bookings by phone, which incur no Bokun booking fee at allnot Travelport Smartpoint

Travelport Smartpoint

  • A retail agency already on a Travelport segment agreement needing the current supported desktop versionnot Bokun
  • A TMC running mixed cryptic and graphical booking teams on one workspacenot Bokun
  • An agency migrating from an older Smartpoint build after Travelport retired 8.1 to 9.1not Bokun
  • A consolidator wanting Apollo, Galileo or Worldspan content behind a single agent interfacenot Bokun

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bokun

  • Viator bookings are exempt from the booking fee while your own direct bookings are not, so the pricing structure rewards selling through the parent marketplace rather than through your own site.
  • The booking fee sits on top of the monthly subscription, so an operator on Start pays $49 plus 1.5% of direct online revenue and the plan price alone understates the cost.
  • The free plan is limited to a single user and constrained features, so any business with staff has to move to a paid tier almost immediately.
  • Adopting it deepens commercial dependence on Tripadvisor and Viator, which is uncomfortable if your strategy is reducing OTA commission exposure.
  • Reporting and back-office depth are lighter than dedicated operator platforms, so businesses with complex resource scheduling or multi-site operations often need workarounds.

Travelport Smartpoint

  • Travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • Pricing is never published and is folded into a segment incentive agreement, so two agencies of similar size can be paying materially different effective rates with no way to compare.
  • Cryptic command knowledge is still needed for a meaningful share of servicing tasks, so a newly hired agent takes months to reach full productivity.
  • It is a Windows-weighted desktop product, and agencies wanting fully remote or Mac-based teams need Smartpoint Cloud or virtual desktop infrastructure to compensate.
  • Switching to Sabre or Amadeus means retraining staff on a different command language and renegotiating a separate incentive deal, which locks agencies into their existing GDS relationship longer than pure product quality would justify.

Pricing, plan by plan

Bokun

Free
  • FreeFree
    • One user
    • No monthly fee
    • No Bokun booking fee
  • Start$49/month
    • Up to 5 users
    • 1.5% booking fee on direct online bookings
    • No booking fee on Viator bookings
  • Plus$149/month
    • Up to 10 users
    • 1.25% booking fee on direct online bookings
    • No Bokun fee on Viator bookings
  • Premium$499/month
    • Unlimited users
    • 1% booking fee on direct online bookings
    • No Bokun fee on Viator bookings

Travelport Smartpoint

On request
  • Travelport Smartpoint$undefined/year
    • Usually bundled into a GDS segment agreement
    • Distribution and version entitlement managed per country via the Marketplace
    • Segment incentive payments to the agency

Which should you pick?

Choose Bokun if

  • You need channel manager.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want booking widgets.
Bokun review

Choose Travelport Smartpoint if

  • You need graphical and cryptic modes.
  • You work on Windows, Web.
  • You also want multi-gds content.
Travelport Smartpoint review

Questions people ask

Is Bokun or Travelport Smartpoint better?
Neither clearly leads. Bokun starts at Free and Travelport Smartpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bokun or Travelport Smartpoint?
Bokun has a free tier; the other does not. Paid plans start at Free for Bokun and On request for Travelport Smartpoint.
Does Bokun or Travelport Smartpoint run on more platforms?
Bokun runs on Web, iOS, Android. Travelport Smartpoint runs on Windows, Web.
Can I use Bokun for free?
Yes. Bokun has a free tier, so you can try it without paying. Travelport Smartpoint starts at On request.
What is Bokun best used for?
Bokun is most often used for an operator already doing significant viator volume who wants that channel to cost nothing in software fees, a city tour company reselling partner products and taking commission through the bokun marketplace, an operator wanting a fixed monthly subscription rather than a percentage of every booking as fareharbor charges, a business taking most bookings by phone, which incur no bokun booking fee at all. Of those, an operator already doing significant viator volume who wants that channel to cost nothing in software fees and a city tour company reselling partner products and taking commission through the bokun marketplace are not what Travelport Smartpoint is typically brought in for.
What can Bokun do that Travelport Smartpoint cannot?
Bokun covers Channel manager, Booking widgets, Marketplace, Product and availability setup. Travelport Smartpoint covers Graphical and cryptic modes, Multi-GDS content, Smartpoint Cloud, Automation scripting.

Answered from the vendors’ own pages

Bokun: Are Viator bookings really free of Bokun fees?

Yes on the paid plans. Direct online bookings through your own widget carry 1% to 1.5% depending on tier.

Travelport Smartpoint: Do we pay a separate licence fee for Smartpoint?

Usually not directly. It is typically bundled into a GDS segment agreement in which Travelport pays incentives per booked segment.

Bokun: Can I pass the booking fee to customers?

Yes, on the paid plans the fee can be added to the customer price rather than absorbed.

Travelport Smartpoint: What happened to older Smartpoint versions?

Travelport retired versions 8.1 through 9.1 as of 30 April 2026; agencies must be on Smartpoint 12.0 to keep signing on to Travelport+ or Apollo.

Bokun: Who owns Bokun?

Viator, which is part of Tripadvisor.

Travelport Smartpoint: Is there a browser version?

Yes, Smartpoint Cloud runs in a browser for agents without a managed Windows desktop.

Bokun: Is the free plan usable in a real business?

Only for a solo operator. It is one user with limited features.

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