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Travel · head to head

Opera PMS vs Travelport Smartpoint

Opera PMS logo

Opera PMS

Travel

Oracle property management system used by large hotel groups and chain estates

From
On request
Rated
-
Full reviewWebsite
Travelport Smartpoint logo

Travelport Smartpoint

Travel

Travelport GDS booking desktop for travel agents, now on version 12

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Opera PMS integration is billed rather than open, so every connected system carries a per-property interface fee that inflates the running cost well beyond the quoted subscription.; Travelport Smartpoint travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • They diverge on capability: Opera PMS covers Reservations and front desk, Travelport Smartpoint covers Graphical and cryptic modes.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Opera PMS and Travelport Smartpoint actually diverge.

Attributes where Opera PMS and Travelport Smartpoint differ
AttributeOpera PMSTravelport Smartpoint
PlatformsWeb, Windows, iOS, AndroidWindows, Web

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Opera PMS

  • Reservations and front desk
  • Rate and yield management
  • Sales and catering
  • Housekeeping and maintenance
  • Night audit and accounting
  • OHIP integration platform

Only in Travelport Smartpoint

  • Graphical and cryptic modes
  • Multi-GDS content
  • Smartpoint Cloud
  • Automation scripting
  • Marketplace distribution
  • Queue and PNR management

What people use each for

The jobs each tool is most often brought in to do.

Opera PMS

  • A hotel group standardising several hundred properties on one reservation and reporting spinenot Travelport Smartpoint
  • A conference hotel where function space, banquet orders and group blocks drive most revenuenot Travelport Smartpoint
  • A franchisee whose brand agreement mandates OPERA and a specific central reservation systemnot Travelport Smartpoint
  • A resort with multiple outlets that needs tight posting between POS, spa and the guest folionot Travelport Smartpoint

Travelport Smartpoint

  • A retail agency already on a Travelport segment agreement needing the current supported desktop versionnot Opera PMS
  • A TMC running mixed cryptic and graphical booking teams on one workspacenot Opera PMS
  • An agency migrating from an older Smartpoint build after Travelport retired 8.1 to 9.1not Opera PMS
  • A consolidator wanting Apollo, Galileo or Worldspan content behind a single agent interfacenot Opera PMS

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Opera PMS

  • Integration is billed rather than open, so every connected system carries a per-property interface fee that inflates the running cost well beyond the quoted subscription.
  • Implementation typically requires an Oracle partner and runs for months, which puts a property opening timeline at the mercy of partner availability.
  • Configuration is dense enough that properties rely on one or two trained staff, and losing that person leaves rate and package changes stuck in a support queue.
  • The older OPERA 5 estate is on a migration path to OPERA Cloud, so on-premise customers face a forced project on a timetable set by Oracle rather than by their own budget cycle.
  • Small independent properties pay for group, catering and multi-property machinery they will never use, and lighter systems deliver a working front desk in days rather than months.

Travelport Smartpoint

  • Travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • Pricing is never published and is folded into a segment incentive agreement, so two agencies of similar size can be paying materially different effective rates with no way to compare.
  • Cryptic command knowledge is still needed for a meaningful share of servicing tasks, so a newly hired agent takes months to reach full productivity.
  • It is a Windows-weighted desktop product, and agencies wanting fully remote or Mac-based teams need Smartpoint Cloud or virtual desktop infrastructure to compensate.
  • Switching to Sabre or Amadeus means retraining staff on a different command language and renegotiating a separate incentive deal, which locks agencies into their existing GDS relationship longer than pure product quality would justify.

Pricing, plan by plan

Opera PMS

On request
  • OPERA Cloud$undefined/year
    • Per-room subscription with tiered functionality
    • Implementation and configuration services quoted separately
    • Interface and integration fees charged per property

Travelport Smartpoint

On request
  • Travelport Smartpoint$undefined/year
    • Usually bundled into a GDS segment agreement
    • Distribution and version entitlement managed per country via the Marketplace
    • Segment incentive payments to the agency

Which should you pick?

Choose Opera PMS if

  • You need reservations and front desk.
  • You work on Web, Windows, iOS, Android.
  • You also want rate and yield management.
Opera PMS review

Choose Travelport Smartpoint if

  • You need graphical and cryptic modes.
  • You work on Windows, Web.
  • You also want multi-gds content.
Travelport Smartpoint review

Questions people ask

Is Opera PMS or Travelport Smartpoint better?
Neither clearly leads. Opera PMS starts at On request and Travelport Smartpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Opera PMS or Travelport Smartpoint?
Opera PMS starts at On request and Travelport Smartpoint at On request.
Does Opera PMS or Travelport Smartpoint run on more platforms?
Opera PMS runs on Web, Windows, iOS, Android. Travelport Smartpoint runs on Windows, Web.
What is Opera PMS best used for?
Opera PMS is most often used for a hotel group standardising several hundred properties on one reservation and reporting spine, a conference hotel where function space, banquet orders and group blocks drive most revenue, a franchisee whose brand agreement mandates opera and a specific central reservation system, a resort with multiple outlets that needs tight posting between pos, spa and the guest folio. Of those, a hotel group standardising several hundred properties on one reservation and reporting spine and a conference hotel where function space, banquet orders and group blocks drive most revenue are not what Travelport Smartpoint is typically brought in for.
What can Opera PMS do that Travelport Smartpoint cannot?
Opera PMS covers Reservations and front desk, Rate and yield management, Sales and catering, Housekeeping and maintenance. Travelport Smartpoint covers Graphical and cryptic modes, Multi-GDS content, Smartpoint Cloud, Automation scripting.

Answered from the vendors’ own pages

Opera PMS: Is OPERA Cloud the same product as OPERA 5?

No. They share a name and much of the data model, but OPERA Cloud is a separate multi-tenant application. Moving between them is a migration project, not an upgrade.

Travelport Smartpoint: Do we pay a separate licence fee for Smartpoint?

Usually not directly. It is typically bundled into a GDS segment agreement in which Travelport pays incentives per booked segment.

Opera PMS: Why do integration partners charge a monthly fee per hotel?

Because Oracle charges them for certification and API usage through OHIP. Partners pass that on, so budget for it per connected system per property.

Travelport Smartpoint: What happened to older Smartpoint versions?

Travelport retired versions 8.1 through 9.1 as of 30 April 2026; agencies must be on Smartpoint 12.0 to keep signing on to Travelport+ or Apollo.

Opera PMS: Can a single independent hotel buy OPERA?

Yes, but the economics rarely work below roughly 100 rooms unless a brand agreement requires it.

Travelport Smartpoint: Is there a browser version?

Yes, Smartpoint Cloud runs in a browser for agents without a managed Windows desktop.

Opera PMS: How long does implementation take?

Plan for three to six months for a single complex property, longer for a multi-property rollout.

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