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Scheduling & Booking · head to head

Acuity Scheduling vs Bitrix24

Acuity Scheduling logo

Acuity Scheduling

Scheduling & Booking

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
  • They diverge on capability: Acuity Scheduling covers Online booking, Bitrix24 covers Contact management.

Where they differ

Only the attributes on which Acuity Scheduling and Bitrix24 actually diverge.

Attributes where Acuity Scheduling and Bitrix24 differ
AttributeAcuity SchedulingBitrix24
Starting price$16/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryScheduling & BookingCRM & Sales
Founded20032012

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Both cover

  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Bitrix24
  • HIPAA-compliant scheduling for healthcare practitionersnot Bitrix24
  • Multi-location scheduling with multiple staff membersnot Bitrix24
  • Membership, package sales, and gift certificate managementnot Bitrix24

Bitrix24

  • CRM and sales pipeline management for a small businessnot Acuity Scheduling
  • Team chat, tasks and project management in one suitenot Acuity Scheduling
  • Telephony and email integrated with customer recordsnot Acuity Scheduling
  • Document storage and collaborationnot Acuity Scheduling
  • Workflow automation and HR records on the higher tiersnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Questions people ask

Is Acuity Scheduling or Bitrix24 better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Bitrix24?
Bitrix24 has a free tier; the other does not. Paid plans start at $16/month for Acuity Scheduling and Free for Bitrix24.
Does Acuity Scheduling or Bitrix24 run on more platforms?
Acuity Scheduling runs on Web. Bitrix24 runs on Web, Ios, Android.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Acuity Scheduling starts at $16/month.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Bitrix24 is typically brought in for.
What can Acuity Scheduling do that Bitrix24 cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Both handle Zapier.
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Related pages

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