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Acuity Scheduling vs Salesforce

Acuity Scheduling logo

Acuity Scheduling

Software

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
Salesforce logo

Salesforce

Software

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually
  • They diverge on capability: Acuity Scheduling covers Online booking, Salesforce covers Contact management.

Where they differ

Only the attributes on which Acuity Scheduling and Salesforce actually diverge.

Attributes where Acuity Scheduling and Salesforce differ
AttributeAcuity SchedulingSalesforce
Starting price$16/month$25/month
PlatformsWebWeb, Ios, Android, Api
Founded20031999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

Both cover

  • Zoom
  • PCI DSS
  • HIPAA
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Salesforce
  • HIPAA-compliant scheduling for healthcare practitionersnot Salesforce
  • Multi-location scheduling with multiple staff membersnot Salesforce
  • Membership, package sales, and gift certificate managementnot Salesforce

Salesforce

  • Sales managementnot Acuity Scheduling
  • Customer servicenot Acuity Scheduling
  • Marketing automationnot Acuity Scheduling
  • Lead generationnot Acuity Scheduling
  • Analytics & reportingnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Questions people ask

Is Acuity Scheduling or Salesforce better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Salesforce at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Salesforce?
Acuity Scheduling starts at $16/month and Salesforce at $25/month.
Does Acuity Scheduling or Salesforce run on more platforms?
Acuity Scheduling runs on Web. Salesforce runs on Web, Ios, Android, Api.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Salesforce is typically brought in for.
What can Acuity Scheduling do that Salesforce cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards. Both handle Zoom, PCI DSS, HIPAA, SOC2.
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