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Scheduling & Booking · head to head

Acuity Scheduling vs Zoho CRM

Acuity Scheduling logo

Acuity Scheduling

Scheduling & Booking

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
Zoho CRM logo

Zoho CRM

All industries

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoho CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Zoho CRM free tier limited to 3 users only
  • They diverge on capability: Acuity Scheduling covers Online booking, Zoho CRM covers Lead management.

Where they differ

Only the attributes on which Acuity Scheduling and Zoho CRM actually diverge.

Attributes where Acuity Scheduling and Zoho CRM differ
AttributeAcuity SchedulingZoho CRM
Starting price$16/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android, Api
CategoryScheduling & BookingAll industries
Founded20031996

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

Both cover

  • Zapier
  • QuickBooks
  • HIPAA
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Zoho CRM
  • HIPAA-compliant scheduling for healthcare practitionersnot Zoho CRM
  • Multi-location scheduling with multiple staff membersnot Zoho CRM
  • Membership, package sales, and gift certificate managementnot Zoho CRM

Zoho CRM

  • Sales automationnot Acuity Scheduling
  • Lead managementnot Acuity Scheduling
  • Customer supportnot Acuity Scheduling
  • Marketing automationnot Acuity Scheduling
  • Analytics & reportingnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Questions people ask

Is Acuity Scheduling or Zoho CRM better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Zoho CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Zoho CRM?
Zoho CRM has a free tier; the other does not. Paid plans start at $16/month for Acuity Scheduling and Free for Zoho CRM.
Does Acuity Scheduling or Zoho CRM run on more platforms?
Acuity Scheduling runs on Web. Zoho CRM runs on Web, Ios, Android, Api.
Can I use Zoho CRM for free?
Yes. Zoho CRM has a free tier, so you can try it without paying. Acuity Scheduling starts at $16/month.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Zoho CRM is typically brought in for.
What can Acuity Scheduling do that Zoho CRM cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation. Both handle Zapier, QuickBooks, HIPAA, SOC2.

Answered from the vendors’ own pages

Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
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