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Acuity Scheduling vs Freshsales

Acuity Scheduling logo

Acuity Scheduling

Software

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • They diverge on capability: Acuity Scheduling covers Online booking, Freshsales covers Contact management.

Where they differ

Only the attributes on which Acuity Scheduling and Freshsales actually diverge.

Attributes where Acuity Scheduling and Freshsales differ
AttributeAcuity SchedulingFreshsales
Starting price$16/month$19/month
PlatformsWebWeb, Ios, Android
Founded20032010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Freshsales

  • Contact management
  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail

Both cover

  • Outlook
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Freshsales
  • HIPAA-compliant scheduling for healthcare practitionersnot Freshsales
  • Multi-location scheduling with multiple staff membersnot Freshsales
  • Membership, package sales, and gift certificate managementnot Freshsales

Freshsales

  • Sales CRM with built in email, phone and chatnot Acuity Scheduling
  • Managing deals, pipelines and sales sequencesnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Choose Freshsales if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want lead scoring.
Freshsales review

Questions people ask

Is Acuity Scheduling or Freshsales better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Freshsales?
Acuity Scheduling starts at $16/month and Freshsales at $19/month.
Does Acuity Scheduling or Freshsales run on more platforms?
Acuity Scheduling runs on Web. Freshsales runs on Web, Ios, Android.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Freshsales is typically brought in for.
What can Acuity Scheduling do that Freshsales cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking. Both handle Outlook, SOC2.
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