Softwr

Scheduling & Booking · head to head

Acuity Scheduling vs Gong

Acuity Scheduling logo

Acuity Scheduling

Scheduling & Booking

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
Gong logo

Gong

CRM & Sales

Revenue intelligence platform

From
$1600/user-per-year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Gong pricing not published; custom quotes and high platform fees make budget forecasting difficult
  • They diverge on capability: Acuity Scheduling covers Online booking, Gong covers Call recording.

Where they differ

Only the attributes on which Acuity Scheduling and Gong actually diverge.

Attributes where Acuity Scheduling and Gong differ
AttributeAcuity SchedulingGong
Starting price$16/month$1600/user-per-year
Pricing modelsubscriptionUnknown
PlatformsWebWeb, Cloud-based SaaS
CategoryScheduling & BookingCRM & Sales
Founded20032016

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Gong

  • Call recording
  • AI transcription
  • Deal intelligence
  • Market intelligence
  • Team coaching
  • Salesforce
  • HubSpot
  • Microsoft Teams

Both cover

  • Zoom
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Gong
  • HIPAA-compliant scheduling for healthcare practitionersnot Gong
  • Multi-location scheduling with multiple staff membersnot Gong
  • Membership, package sales, and gift certificate managementnot Gong

Gong

  • Call analysisnot Acuity Scheduling
  • Deal forecastingnot Acuity Scheduling
  • Sales coachingnot Acuity Scheduling
  • Win/loss analysisnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Gong

  • Pricing not published; custom quotes and high platform fees make budget forecasting difficult
  • Built for sales calls only; limited contact center and multi-channel conversation coverage
  • Forecasting and Engage modules use keyword-based analysis with 20-30 minute processing delay, not generative AI
  • Conversation analysis cannot capture internal buyer meetings or decision-making discussions

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Gong

$1600/user-per-year

No published plan breakdown. See the Gong review.

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Choose Gong if

  • You need call recording.
  • You work on Web, Cloud-based SaaS.
  • You also want ai transcription.
Gong review

Questions people ask

Is Acuity Scheduling or Gong better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Gong at $1600/user-per-year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Gong?
Acuity Scheduling starts at $16/month and Gong at $1600/user-per-year.
Does Acuity Scheduling or Gong run on more platforms?
Acuity Scheduling runs on Web. Gong runs on Web, Cloud-based SaaS.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Gong is typically brought in for.
What can Acuity Scheduling do that Gong cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. Both handle Zoom, HIPAA.

Answered from the vendors’ own pages

Gong: How much does Gong cost?

Gong pricing starts around $1,600 per user per year, with a mandatory platform fee of $5,000-$50,000 annually. Exact pricing is custom and requires a sales consultation.

Source
Gong: Does Gong integrate with Salesforce?

Yes. Gong integrates with Salesforce via REST API to import account data and export conversation summaries, enabling searchable calls by CRM fields.

Source
Gong: What conversations can Gong capture?

Gong was built primarily for sales call analysis and captures calls through integrations with major dialer systems. Coverage for contact center and multi-channel conversations is limited.

Source
Gong: Does Gong have an on-premise option?

Gong is a cloud-based SaaS platform without an on-premise deployment option. All conversation analysis and storage occurs in Gong's cloud infrastructure.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Acuity Scheduling

More on Gong

Keep looking

Other head to heads