Is Acquire or Document360 better?

Neither clearly leads. Acquire starts at $50/month and Document360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Acquire or Document360?

Acquire starts at $50/month and Document360 at On request.

Does Acquire or Document360 run on more platforms?

Acquire runs on Web, Ios, Android. Document360 runs on web.

What is Acquire best used for?

Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Document360 is typically brought in for.

What can Acquire do that Document360 cannot?

Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access.

Software · head to head

Acquire vs Document360

Acquire

Software

Conversational customer engagement platform

From: $50/month
Rated: -

Full review Website

Document360

Software

Self-service knowledge base software for product documentation

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Acquire pricing is not published on any tier; Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.
They diverge on capability: Acquire covers Live chat, Document360 covers Category Manager.

Where they differ

Only the attributes on which Acquire and Document360 actually diverge.

Attributes where Acquire and Document360 differ
Attribute	Acquire	Document360
Starting price	$50/month	On request
Pricing model	subscription	quote
Platforms	Web, Ios, Android	web
Founded	2015	Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

Live chat
Co-browsing
Video chat
AI chatbots
Screen sharing
Knowledge base
Salesforce
Zendesk

Only in Document360

Category Manager
Eddy AI
Article Revision History
SSO & Role-Based Access
Analytics
Multi-language Support
API Documentation Tools

What people use each for

The jobs each tool is most often brought in to do.

Acquire

Live chat and messaging on a website or appnot Document360
Omnichannel support across chat, SMS, email and voicenot Document360
Video and cobrowsing sessions with customersnot Document360
Routing and SLAs across a support queuenot Document360
Call deflection from phone into digital channelsnot Document360

Document360

Product and API documentationnot Acquire
Internal knowledge managementnot Acquire
Customer self-service supportnot Acquire
Multi-language documentation portalsnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

Pricing is not published on any tier
Aimed at enterprise and mid-market support organisations rather than small teams

Document360

No published flat-rate pricing makes it hard to compare costs upfront against competitors.
Requires a sales quote process rather than instant self-service signup for paid plans.
Advanced AI features are usage-metered and may require additional purchases.
Smaller teams may find the enterprise-oriented feature set more complex than needed.

Pricing, plan by plan

Acquire

$50/month

Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee

Document360

On request

Custom$undefined/month
- Team accounts
- Workspaces
- Languages

Which should you pick?

Choose Acquire if

You need live chat.
You work on Web, Ios, Android.
You also want co-browsing.

Acquire review

Choose Document360 if

You need category manager.
You work on web.
You also want eddy ai.

Document360 review

Questions people ask

Is Acquire or Document360 better?: Neither clearly leads. Acquire starts at $50/month and Document360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Document360?: Acquire starts at $50/month and Document360 at On request.
Does Acquire or Document360 run on more platforms?: Acquire runs on Web, Ios, Android. Document360 runs on web.
What is Acquire best used for?: Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Document360 is typically brought in for.
What can Acquire do that Document360 cannot?: Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access.

Answered from the vendors’ own pages

Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source

Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source

Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source

Acquire vs Document360

Acquire

Document360

The short version

Where they differ

What each one covers

Only in Acquire

Only in Document360

What people use each for

Acquire

Document360

Where each one falls short

Acquire

Document360

Pricing, plan by plan

Acquire

Document360

Which should you pick?

Choose Acquire if

Choose Document360 if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Acquire

More on Document360

Keep looking

Other head to heads