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Acquire vs Calabrio ONE

Acquire logo

Acquire

Live Chat

Conversational customer engagement platform

From
$50/month
Free plan
No
Full reviewWebsite
Calabrio ONE logo

Calabrio ONE

Customer Support

Workforce management, quality and analytics suite for contact centres, now owned by Verint

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Acquire no pricing published on website; Calabrio ONE ownership changed in November 2025 when Thoma Bravo took Verint private and merged it with Calabrio, so the product is no longer the independent alternative to Verint that most shortlists put it on for, and roadmap priorities across two overlapping suites will be decided by one company.
  • They diverge on capability: Acquire covers Live chat, Calabrio ONE covers Intelligent forecasting.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Acquire and Calabrio ONE actually diverge.

Attributes where Acquire and Calabrio ONE differ
AttributeAcquireCalabrio ONE
Starting price$50/monthOn request
Pricing modelsubscriptionquote
CategoryLive ChatCustomer Support
Founded2015Unknown

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Salesforce
  • Zendesk

Only in Calabrio ONE

  • Intelligent forecasting
  • Automated scheduling
  • Intraday optimisation
  • Real-time adherence
  • Agent self-service
  • Call and screen recording
  • Quality management
  • Speech and desktop analytics

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Calabrio ONE
  • Omnichannel support across chat, SMS, email and voicenot Calabrio ONE
  • Video and cobrowsing sessions with customersnot Calabrio ONE
  • Routing and SLAs across a support queuenot Calabrio ONE
  • Call deflection from phone into digital channelsnot Calabrio ONE

Calabrio ONE

  • A 1,200-seat contact centre on Amazon Connect needing forecasting and adherence that the native scheduling tools do not providenot Acquire
  • A multi-site operation replacing spreadsheet rostering that no longer copes with skills-based routing and part-time shift patternsnot Acquire
  • A retailer forecasting seasonal contact volume across voice, chat and email to decide temporary hiring numbers months aheadnot Acquire
  • A compliance-bound centre needing call and screen recording with retention and redaction controls independent of its telephony vendornot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • No pricing published on website
  • Requires demo booking or signup to view pricing
  • Plan names mentioned without associated costs

Calabrio ONE

  • Ownership changed in November 2025 when Thoma Bravo took Verint private and merged it with Calabrio, so the product is no longer the independent alternative to Verint that most shortlists put it on for, and roadmap priorities across two overlapping suites will be decided by one company.
  • The combined business has run substantial layoffs following the buyout, which raises real questions about support responsiveness and module investment that a prospective buyer should press on in contract negotiation.
  • Pricing is quoted per agent per month, commonly cited from around 75 US dollars, with analytics and quality sold as separate modules, so the headline figure understates a full suite deployment considerably.
  • There is no free trial and no self-service tier, meaning evaluating the forecasting engine against your own historical data requires a sales-led proof of concept measured in weeks.
  • The forecasting and scheduling engine assumes an operations team that can configure shift rules, service level targets and skill routing correctly; deployed by a team without that expertise it produces schedules people override manually, which negates the reason to buy it.

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Calabrio ONE

On request
  • Calabrio ONE$undefined/year
    • Workforce management forecasting and scheduling
    • Real-time adherence
    • Agent self-service and mobile app

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Calabrio ONE if

  • You need intelligent forecasting.
  • You work on Web, iOS, Android.
  • You also want automated scheduling.
Calabrio ONE review

Questions people ask

Is Acquire or Calabrio ONE better?
Neither clearly leads. Acquire starts at $50/month and Calabrio ONE at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Calabrio ONE?
Acquire starts at $50/month and Calabrio ONE at On request.
Does Acquire or Calabrio ONE run on more platforms?
Acquire runs on Web, Ios, Android. Calabrio ONE runs on Web, iOS, Android.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Calabrio ONE is typically brought in for.
What can Acquire do that Calabrio ONE cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Calabrio ONE covers Intelligent forecasting, Automated scheduling, Intraday optimisation, Real-time adherence.

Answered from the vendors’ own pages

Acquire: What are Acquire's pricing tiers?

Acquire does not display pricing on its public website. The platform offers Self Service and Integrated Solution plans, but costs are only available upon request through booking a demo or contacting the sales team directly.

Source
Calabrio ONE: Is Calabrio still a separate product from Verint?

It is still sold and supported under the Calabrio name, but the companies merged under Thoma Bravo ownership in November 2025 and calabrio.com now redirects to verint.com.

Acquire: Does Acquire offer professional services?

Yes. Acquire offers tailored professional services to create a customer service solution specifically designed for your business needs. Pricing for these services is determined during a custom sales consultation.

Source
Calabrio ONE: Will Calabrio customers be forced to migrate to Verint?

Verint has publicly committed to supporting and enhancing Calabrio solutions with no forced migration. Get that commitment written into your contract term rather than relying on the statement.

Calabrio ONE: Does it replace my contact centre platform?

No. It sits on top of your CCaaS or telephony platform and handles workforce management, recording and quality.

Calabrio ONE: What does it cost?

Nothing is published. Independent reporting puts the entry point near 75 US dollars per agent per month, rising with quality and analytics modules.

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