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Document360 vs Microsoft Dynamics 365 Chat

Document360 logo

Document360

Customer Support

Self-service knowledge base software for product documentation

From
On request
Free plan
No
Full reviewWebsite
Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.; Microsoft Dynamics 365 Chat specific pricing not disclosed on product page
  • They diverge on capability: Document360 covers Category Manager, Microsoft Dynamics 365 Chat covers Omnichannel messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Document360 and Microsoft Dynamics 365 Chat actually diverge.

Attributes where Document360 and Microsoft Dynamics 365 Chat differ
AttributeDocument360Microsoft Dynamics 365 Chat
Pricing modelquotesubscription
PlatformswebWeb, Mobile app, IOS, Android
CategoryCustomer SupportLive Chat
FoundedUnknown1975

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Document360

  • Category Manager
  • Eddy AI
  • Article Revision History
  • SSO & Role-Based Access
  • Analytics
  • Multi-language Support
  • API Documentation Tools

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Live chat
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI

What people use each for

The jobs each tool is most often brought in to do.

Document360

  • Product and API documentationnot Microsoft Dynamics 365 Chat
  • Internal knowledge managementnot Microsoft Dynamics 365 Chat
  • Customer self-service supportnot Microsoft Dynamics 365 Chat
  • Multi-language documentation portalsnot Microsoft Dynamics 365 Chat

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Document360
  • Multi-channel customer engagementnot Document360
  • AI-powered customer conversationsnot Document360
  • Enterprise customer service automationnot Document360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Document360

  • No published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • Requires a sales quote process rather than instant self-service signup for paid plans.
  • Advanced AI features are usage-metered and may require additional purchases.
  • Smaller teams may find the enterprise-oriented feature set more complex than needed.

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Pricing, plan by plan

Document360

On request
  • Custom$undefined/month
    • Team accounts
    • Workspaces
    • Languages

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Document360 if

  • You need category manager.
  • You work on web.
  • You also want eddy ai.
Document360 review

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want live chat.
Microsoft Dynamics 365 Chat review

Questions people ask

Is Document360 or Microsoft Dynamics 365 Chat better?
Neither clearly leads. Document360 starts at On request and Microsoft Dynamics 365 Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Document360 or Microsoft Dynamics 365 Chat?
Document360 starts at On request and Microsoft Dynamics 365 Chat at On request.
Does Document360 or Microsoft Dynamics 365 Chat run on more platforms?
Document360 runs on web. Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android.
What is Document360 best used for?
Document360 is most often used for product and api documentation, internal knowledge management, customer self-service support, multi-language documentation portals. Of those, product and api documentation and internal knowledge management are not what Microsoft Dynamics 365 Chat is typically brought in for.
What can Document360 do that Microsoft Dynamics 365 Chat cannot?
Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access. Microsoft Dynamics 365 Chat covers Omnichannel messaging, Live chat, Email support, Social media integration.

Answered from the vendors’ own pages

Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source
Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
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