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Software · head to head

Crisp vs Document360

Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Document360 logo

Document360

Software

Self-service knowledge base software for product documentation

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • They diverge on capability: Crisp covers Live chat, Document360 covers Category Manager.

Where they differ

Only the attributes on which Crisp and Document360 actually diverge.

Attributes where Crisp and Document360 differ
AttributeCrispDocument360
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsCloud-based SaaSweb
Founded2015Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Only in Document360

  • Category Manager
  • Eddy AI
  • Article Revision History
  • SSO & Role-Based Access
  • Analytics
  • Multi-language Support
  • API Documentation Tools

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Document360
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Document360

Document360

  • Product and API documentationnot Crisp
  • Internal knowledge managementnot Crisp
  • Customer self-service supportnot Crisp
  • Multi-language documentation portalsnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Document360

  • No published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • Requires a sales quote process rather than instant self-service signup for paid plans.
  • Advanced AI features are usage-metered and may require additional purchases.
  • Smaller teams may find the enterprise-oriented feature set more complex than needed.

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

Document360

On request
  • Custom$undefined/month
    • Team accounts
    • Workspaces
    • Languages

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Document360 if

  • You need category manager.
  • You work on web.
  • You also want eddy ai.
Document360 review

Questions people ask

Is Crisp or Document360 better?
Neither clearly leads. Crisp starts at Free and Document360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Document360?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and On request for Document360.
Does Crisp or Document360 run on more platforms?
Crisp runs on Cloud-based SaaS. Document360 runs on web.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Document360 starts at On request.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Document360 is typically brought in for.
What can Crisp do that Document360 cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access.

Answered from the vendors’ own pages

Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source
Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source
Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source
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