Customer Support · head to head
Document360 vs Hiver
Document360
Customer Support
Self-service knowledge base software for product documentation
- From
- On request
- Rated
- -
The short version
- Only Hiver has a free tier, so it costs nothing to try first.
- Each has a real cost: Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.; Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
- They diverge on capability: Document360 covers Category Manager, Hiver covers Shared inbox.
Where they differ
Only the attributes on which Document360 and Hiver actually diverge.
| Attribute | Document360 | Hiver |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | quote | subscription |
| Free tier | No | Yes |
| Platforms | web | Web, Chrome-extension |
| Founded | Unknown | 2011 |
Identical on both: user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Document360
- Category Manager
- Eddy AI
- Article Revision History
- SSO & Role-Based Access
- Multi-language Support
- API Documentation Tools
Only in Hiver
- Shared inbox
- Email assignment
- Collision detection
- Email notes
- Templates
- Gmail
- Google Workspace
- Slack
Both cover
- Analytics
What people use each for
The jobs each tool is most often brought in to do.
Document360
- Product and API documentationnot Hiver
- Internal knowledge managementnot Hiver
- Customer self-service supportnot Hiver
- Multi-language documentation portalsnot Hiver
Hiver
- Shared inbox managementnot Document360
- Customer support via Gmailnot Document360
- Team email collaborationnot Document360
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Document360
- No published flat-rate pricing makes it hard to compare costs upfront against competitors.
- Requires a sales quote process rather than instant self-service signup for paid plans.
- Advanced AI features are usage-metered and may require additional purchases.
- Smaller teams may find the enterprise-oriented feature set more complex than needed.
Hiver
- Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
Pricing, plan by plan
Document360
On request- Custom$undefined/month
- Team accounts
- Workspaces
- Languages
Hiver
Free- FreeFree
- 2 users
- Email management
- Basic analytics
- Lite$19/month
- Unlimited users
- Email templates
- Notes & @mentions
- Pro$49/month
- CSAT surveys
- SLA management
- Custom reports
- Elite$69/month
- Round-robin
- Skill-based routing
- Okta SSO
Which should you pick?
Choose Document360 if
- You need category manager.
- You work on web.
- You also want eddy ai.
Choose Hiver if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Chrome-extension.
- You also want email assignment.
Questions people ask
- Is Document360 or Hiver better?
- Neither clearly leads. Document360 starts at On request and Hiver at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Document360 or Hiver?
- Hiver has a free tier; the other does not. Paid plans start at On request for Document360 and Free for Hiver.
- Does Document360 or Hiver run on more platforms?
- Document360 runs on web. Hiver runs on Web, Chrome-extension.
- Can I use Hiver for free?
- Yes. Hiver has a free tier, so you can try it without paying. Document360 starts at On request.
- What is Document360 best used for?
- Document360 is most often used for product and api documentation, internal knowledge management, customer self-service support, multi-language documentation portals. Of those, product and api documentation and internal knowledge management are not what Hiver is typically brought in for.
- What can Document360 do that Hiver cannot?
- Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access. Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. Both handle Analytics.
Answered from the vendors’ own pages
Document360: How is Document360 pricing determined?
Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.
SourceDocument360: Is there a free trial?
Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.
SourceDocument360: What compliance and security features are included?
All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.
SourceRelated pages
More on Document360
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