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8x8 Contact Center vs Setmore

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Setmore logo

Setmore

Software

Free appointment scheduling and customer management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Setmore has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Setmore free plan limited to 4 users maximum
  • They diverge on capability: 8x8 Contact Center covers Voice, Setmore covers Unlimited appointments.

Where they differ

Only the attributes on which 8x8 Contact Center and Setmore actually diverge.

Attributes where 8x8 Contact Center and Setmore differ
Attribute8x8 Contact CenterSetmore
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, iOS, Android
Founded19872008

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Setmore

  • Unlimited appointments
  • Online booking
  • Calendar synchronization
  • Customer database
  • Email reminders
  • SMS reminders
  • Mobile app
  • Custom branding

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Setmore
  • Contact centernot Setmore
  • Remote worknot Setmore
  • Customer supportnot Setmore

Setmore

  • Online appointment and booking managementnot 8x8 Contact Center
  • Service provider scheduling platformnot 8x8 Contact Center
  • Customer communication via email and SMS remindersnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Setmore

  • Free plan limited to 4 users maximum
  • Free plan limited to 200 appointments per month
  • Live receptionist add-on limited to US only
  • Custom enterprise pricing not published

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Setmore

Free

No published plan breakdown. See the Setmore review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Setmore if

  • You need unlimited appointments.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Setmore review

Questions people ask

Is 8x8 Contact Center or Setmore better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Setmore at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Setmore?
Setmore has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Setmore.
Does 8x8 Contact Center or Setmore run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Setmore runs on Web, iOS, Android.
Can I use Setmore for free?
Yes. Setmore has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Setmore is typically brought in for.
What can 8x8 Contact Center do that Setmore cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Setmore covers Unlimited appointments, Online booking, Calendar synchronization, Customer database. Both handle Web support, Ios support, Android support.
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Related pages

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