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Software · head to head

8x8 Contact Center vs Zenoti

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Zenoti logo

Zenoti

Software

Enterprise spa and salon software

From
$200/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • They diverge on capability: 8x8 Contact Center covers Voice, Zenoti covers Appointment booking.

Where they differ

Only the attributes on which 8x8 Contact Center and Zenoti actually diverge.

Attributes where 8x8 Contact Center and Zenoti differ
Attribute8x8 Contact CenterZenoti
Starting price$85/month$200/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Api
Founded19872010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Zenoti

  • Appointment booking
  • Point of sale
  • Inventory management
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence

Both cover

  • SOC2
  • HIPAA
  • PCI DSS

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Zenoti
  • Contact centernot Zenoti
  • Remote worknot Zenoti
  • Customer supportnot Zenoti

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot 8x8 Contact Center
  • Centralising appointment booking, point of sale and inventory across sitesnot 8x8 Contact Center
  • Managing memberships, packages and customer marketing for large operatorsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want point of sale.
Zenoti review

Questions people ask

Is 8x8 Contact Center or Zenoti better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Zenoti at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Zenoti?
8x8 Contact Center starts at $85/month and Zenoti at $200/month.
Does 8x8 Contact Center or Zenoti run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Zenoti runs on Web, Ios, Android, Api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Zenoti is typically brought in for.
What can 8x8 Contact Center do that Zenoti cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Zenoti covers Appointment booking, Point of sale, Inventory management, Marketing automation. Both handle SOC2, HIPAA, PCI DSS.
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