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Software · head to head

8x8 Contact Center vs GlossGenius

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
GlossGenius logo

GlossGenius

Software

Beautiful booking for beauty pros

From
$24/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; GlossGenius card payments are charged at a flat 2.6 percent, and instant payouts cost a further 1.8 percent
  • They diverge on capability: 8x8 Contact Center covers Voice, GlossGenius covers Custom booking pages.

Where they differ

Only the attributes on which 8x8 Contact Center and GlossGenius actually diverge.

Attributes where 8x8 Contact Center and GlossGenius differ
Attribute8x8 Contact CenterGlossGenius
Starting price$85/month$24/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872016

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in GlossGenius

  • Custom booking pages
  • Payment processing
  • Client management
  • Automated reminders
  • Marketing tools
  • Website builder
  • Reports & insights
  • Gift cards

Both cover

  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot GlossGenius
  • Contact centernot GlossGenius
  • Remote worknot GlossGenius
  • Customer supportnot GlossGenius

GlossGenius

  • Appointment booking and calendar management for salonsnot 8x8 Contact Center
  • Card payments and tipping at the chairnot 8x8 Contact Center
  • Client records, forms and waiversnot 8x8 Contact Center
  • Memberships and prepaid packagesnot 8x8 Contact Center
  • Medspa charting and photo markup on the clinical plansnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

GlossGenius

  • Card payments are charged at a flat 2.6 percent, and instant payouts cost a further 1.8 percent
  • Forms and waivers, waitlists and Google booking need the Gold plan at $56 a month
  • Team analytics, custom commissions and unlimited team members require Platinum at $168 a month
  • The medspa plans start where the beauty Platinum plan does, at $168 a month, rising to $298 for the full clinical suite
  • Payroll is a separate add-on at $40 a month plus $6 per staff member

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

GlossGenius

$24/month
  • Standard$24/month
    • Custom booking site
    • Unlimited appointments
    • Client management
  • Gold$48/month
    • Everything in Standard
    • Marketing suite
    • Advanced analytics

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose GlossGenius if

  • You need custom booking pages.
  • You work on Web, Ios, Android.
  • You also want payment processing.
GlossGenius review

Questions people ask

Is 8x8 Contact Center or GlossGenius better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and GlossGenius at $24/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or GlossGenius?
8x8 Contact Center starts at $85/month and GlossGenius at $24/month.
Does 8x8 Contact Center or GlossGenius run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. GlossGenius runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what GlossGenius is typically brought in for.
What can 8x8 Contact Center do that GlossGenius cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. GlossGenius covers Custom booking pages, Payment processing, Client management, Automated reminders. Both handle PCI DSS, Web support, Ios support, Android support.
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