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Software · head to head

8x8 Contact Center vs Schedulicity

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Schedulicity logo

Schedulicity

Software

Easy online booking & payments

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Schedulicity has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Schedulicity schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management
  • They diverge on capability: 8x8 Contact Center covers Voice, Schedulicity covers Online booking.

Where they differ

Only the attributes on which 8x8 Contact Center and Schedulicity actually diverge.

Attributes where 8x8 Contact Center and Schedulicity differ
Attribute8x8 Contact CenterSchedulicity
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872009

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Schedulicity

  • Online booking
  • Calendar management
  • Client database
  • Payment processing
  • Marketing automation
  • Class scheduling
  • Package sales
  • Reporting

Both cover

  • PCI DSS
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Schedulicity
  • Contact centernot Schedulicity
  • Remote worknot Schedulicity
  • Customer supportnot Schedulicity

Schedulicity

  • Appointment bookingnot 8x8 Contact Center
  • Class schedulingnot 8x8 Contact Center
  • Package managementnot 8x8 Contact Center
  • Client communicationsnot 8x8 Contact Center
  • Payment collectionnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Schedulicity

  • Schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Schedulicity

Free
  • FreeFree
    • 10 bookings/month
    • Online booking
    • Calendar sync
  • Unlimited$34.99/month
    • Unlimited bookings
    • Text reminders
    • No-show protection
  • Unlimited Plus$44.99/month
    • Everything in Unlimited
    • Package sales
    • Class scheduling

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Schedulicity if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want calendar management.
Schedulicity review

Questions people ask

Is 8x8 Contact Center or Schedulicity better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Schedulicity at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Schedulicity?
Schedulicity has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Schedulicity.
Does 8x8 Contact Center or Schedulicity run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Schedulicity runs on Web, Ios, Android.
Can I use Schedulicity for free?
Yes. Schedulicity has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Schedulicity is typically brought in for.
What can 8x8 Contact Center do that Schedulicity cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Schedulicity covers Online booking, Calendar management, Client database, Payment processing. Both handle PCI DSS, Web support, Ios support.
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