Softwr

Customer Support · head to head

Gladly vs Setmore

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Setmore logo

Setmore

Scheduling & Booking

Free appointment scheduling and customer management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Setmore has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Setmore free plan limited to 4 users maximum
  • They diverge on capability: Gladly covers Lifelong conversation, Setmore covers Unlimited appointments.

Where they differ

Only the attributes on which Gladly and Setmore actually diverge.

Attributes where Gladly and Setmore differ
AttributeGladlySetmore
Starting price$180/monthFree
Free tierNoYes
CategoryCustomer SupportScheduling & Booking
Founded20142008

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Setmore

  • Unlimited appointments
  • Online booking
  • Calendar synchronization
  • Customer database
  • Email reminders
  • SMS reminders
  • Mobile app
  • Custom branding

Both cover

  • Stripe
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Setmore
  • Handling support conversations across voice, messaging and emailnot Setmore

Setmore

  • Online appointment and booking managementnot Gladly
  • Service provider scheduling platformnot Gladly
  • Customer communication via email and SMS remindersnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Setmore

  • Free plan limited to 4 users maximum
  • Free plan limited to 200 appointments per month
  • Live receptionist add-on limited to US only
  • Custom enterprise pricing not published

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Setmore

Free

No published plan breakdown. See the Setmore review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Setmore if

  • You need unlimited appointments.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Setmore review

Questions people ask

Is Gladly or Setmore better?
Neither clearly leads. Gladly starts at $180/month and Setmore at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Setmore?
Setmore has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Setmore.
Does Gladly or Setmore run on more platforms?
Gladly runs on Web, Ios, Android. Setmore runs on Web, iOS, Android.
Can I use Setmore for free?
Yes. Setmore has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Setmore is typically brought in for.
What can Gladly do that Setmore cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Setmore covers Unlimited appointments, Online booking, Calendar synchronization, Customer database. Both handle Stripe, Web support, Ios support, Android support.
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